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Telemarketing Sales Representative
OdontoPrev. Make outbound calls to customers to offer dental plans from the company’s brands.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in outbound telephone sales, customer prospecting, and commercial negotiations while effectively managing the sales process from quote preparation to closing. Strong verbal communication and persuasive skills are essential for building customer loyalty and overcoming objections.
Highest-signal resume keywords
Outbound Telephone Sales ExperienceCustomer ProspectingCommercial NegotiationsSales Process ManagementVerbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ConversionQuote PreparationInformation RecordingCustomer Relationship ManagementPerformance Indicators Familiarity
Soft Skills
Persuasive SkillsCustomer Loyalty BuildingObjection Handling
Tools & Technologies
Automated DialerSales Systems
Industry Keywords
Dental PlansOccupational HealthSafety ProceduresHygiene Procedures
About the role
Key responsibilities & impact- Make outbound calls to customers to offer dental plans from the company’s brands.
- Prospect for customers using an automated dialer, maintaining a high volume of contacts and focusing on sales conversion.
- Present products and services and prepare quotes based on customer needs.
- Negotiate commercial terms, overcome objections, and guide customers through to closing the sale.
- Process and record completed sales in the systems provided by the company.
- Answer customer questions and follow up on requests related to contracted products.
- Accurately and promptly record customer information and service interactions.
- Build customer loyalty through consultative, high-quality service.
- Comply with internal policies and occupational health, safety, and hygiene procedures.
- Perform other related duties as directed by management and consistent with the employee’s qualifications and experience.
Requirements
What you’ll need- Experience in customer service and outbound telephone sales.
- Experience in customer prospecting and commercial negotiations.
- Experience preparing quotes and managing the sales process through closing.
- Experience recording information and using customer service or sales systems.
- Knowledge of answering questions, following up on requests, and managing customer relationships.
- Strong verbal communication, persuasive skills, and the ability to overcome objections.
- Familiarity with sales targets and performance indicators.
- Availability to work Saturdays from 8:00 a.m. to 12:00 p.m.
Benefits
Comp & perks- Medical and dental insurance
- On-site medical clinic (Espaço Saúde)
- Psychological and nutritional support (OrienteMe)
- Fitness benefit (Wellhub)
- Newborn and maternity support and pregnancy program
- Childcare assistance (in accordance with the applicable labor union agreement)
- Bradesco/Alelo benefits club
- SESC membership
- Birthday day off
- Extended paternity leave
- Half-day off on children’s birthdays
- Private pension plan
- Diversity program (OdontoPlural)
- Quality-of-life program (Vida Leve)
- Employee recognition programs
- PPR – Profit-Sharing Program
- Life insurance
- Corporate university and educational partnerships
- Meal and/or food allowance
- Transportation allowance