Virtual IOP Case Manager

Odyssey Behavioral Healthcare

. Support client needs throughout the treatment process, including administrative support .

Posted 10/2/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client-centered care, including the ability to assess clinical needs, develop evidence-informed care plans, and advocate for clients and families. Proficient in coordinating communication with interdisciplinary teams and managing administrative functions in a behavioral healthcare setting.

Highest-signal resume keywords

Client-Centered CareBehavioral Healthcare ExperienceEvidence-Informed Care PlansInterdisciplinary CollaborationCultural Competence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment of Clinical NeedsDevelopment of Care PlansChart AuditsRecords MaintenancePayment Collections

Soft Skills

AdvocacyCommunicationCustomer ServiceCollaborationFacilitation

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Behavioral HealthcareFMLAEAPDisabilityLegal Matters

About the role

Key responsibilities & impact

Support client needs throughout the treatment process, including administrative support
Support the admissions process and client orientation
Support business office functions related to payment collections and records maintenance
Greet clients and run morning intentions group
Provide customer service to clients, families, and clinical partners
Follow up with clients after treatment and offer access to needed resources
Manage issues related to FMLA, EAP, disability, legal, financial, and personal therapy matters
Coordinate communication with clinical partners for admissions and ongoing client care
Facilitate groups as needed and directed by clinical leadership
Coordinate groups and schedules, discharge planning, and records maintenance
Support client communication and feedback initiatives
Schedule medical and provider appointments
Participate in interdisciplinary meetings
Coordinate support groups as needed
Conduct chart audits when requested
Attend required training and perform other assigned duties

Requirements

What you’ll need

Bachelor's degree is preferred
Minimum of 2 years of experience in a behavioral healthcare setting is preferred
Clearance of criminal background and any other mandatory state/federal requirements
Working knowledge of current theory and evidence-based practice
Ability to provide client-centered, culturally competent care
Ability to assess clinical needs and determine appropriate interventions
Ability to develop and implement evidence-informed care plans
Ability to advocate for clients and families
Ability to collaborate with interdisciplinary teams and referral partners
Ability to communicate with peers, clients, and/or vendors
Ability to move twenty-five pounds

Benefits

Comp & perks

Collaborative environment dedicated to clinical excellence
Multiple Career Development Pathways
Company Supported Continuing Education & Certification
Multiple Health Plan Design Options Available
Flexible Dental & Vision Plan Options
100% Company Paid EAP Emotional Well-Being Support
100% Company Paid Critical Illness (with health enrollment plan)
100% Company Paid Life & ADD
401K with Company Match
Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
Generous Team Member Referral Program
Parental Leave
Flexible remote work arrangement