Compliance Auditor

Offshore 24/7

. Review insurance applications submitted by Authorised Representatives, including written communications and call recordings.

Posted 11/10/2026full-timeRemote • PhilippinesJuniorMid-Level💰 ₱75,000 - ₱85,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in compliance auditing and feedback delivery, with a strong focus on regulatory accuracy and training development. Proficient in data analysis and reporting, ensuring adherence to compliance standards within the life insurance and financial advice sectors.

Highest-signal resume keywords

Compliance AuditingFeedback DeliveryTraining DevelopmentData AnalysisLife Insurance Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compliance Scorecard ReviewAudit ReportingData AccuracyExcel Pivot TablesAudit Scorecard DevelopmentRegulatory KnowledgeLife Insurance Product FamiliarityCoachingQuality AssuranceTrend Analysis

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementConstructive FeedbackCommunication Skills

Tools & Technologies

CRM3CX Call RecordingsSharePointMicrosoft 365

Certifications & Qualifications

RG 146Compliance Qualification

Industry Keywords

Australian Life InsuranceFinancial Advice ComplianceGeneral AdvicePersonal AdviceInsurer Products

About the role

Key responsibilities & impact

Review insurance applications submitted by Authorised Representatives, including written communications and call recordings.
Review audits completed by the offshore audit team and validate findings against the compliance scorecard.
Give feedback and calibration support to maintain consistent audit quality.
Update scorecards and feedback, then finalise and submit audits within agreed service levels, with no finalisation task older than 10 days.
Log remediations, follow them up and escalate aged or unresolved items with Authorised Representatives.
Identify trends and recurring breaches across Authorised Representatives and licences, and report them to the compliance team and Compliance Committee.
Coach Authorised Representatives day to day on trends and ad hoc issues, verbally and in writing.
Help prepare and present monthly training drop-ins for the internal advice team and wider Authorised Representative network.
Review internal and client-facing documents such as FSGs, scripts and templates for regulatory accuracy and clarity.
Contribute to audit reporting, data accuracy and improvements to the audit scorecard and process.
Work in a CRM, 3CX call recordings, SharePoint and Microsoft 365.

Requirements

What you’ll need

At least 2 years of experience listening to recorded calls or checking customer files and scoring them against a compliance, regulatory or QA scorecard.
Hands-on experience giving written or verbal feedback or coaching to people based on your own audit or QA findings.
Strong attention to detail, and the ability to listen critically to calls and assess conduct, disclosures and client outcomes.
Clear, constructive written feedback that is firm on substance and encourages improvement.
Confidence speaking with ARs, including in challenging conversations about poor adherence.
Good organisation and time management.
RG 146 or a relevant compliance qualification, or willingness to complete one.
Availability to work Monday to Friday, 7:00 AM – 4:00 PM PHT.
Experience in Australian life insurance or financial advice compliance.
Familiarity with life insurance products, and knowledge of the difference between general and personal advice.
Knowledge of specific insurer products, for example TAL, Zurich, AIA, ClearView and NEOS.
Experience designing or delivering compliance training.
Experience building or refining audit scorecards or compliance frameworks.
Data and reporting skills, such as Excel pivot tables and dashboards.

Benefits

Comp & perks

100% work from home
Full-time, permanent Philippine employment with Offshore 24/7
Complete WFH equipment provided — company laptop and all equipment required for your role
HMO coverage from Day 1
20 days paid leave per year — 15 annual leave + 5 sick leave, accruing from Day 1
13th month pay
Government-mandated benefits
Annual rate and performance review
Comprehensive training and ongoing professional development
Regular staff events and team activities
Real job security
Ongoing training and coaching, with reviews at 1, 3, 5 and 12 months