Life Insurance Administrator

Offshore 24/7

. Support policy administration across the policy lifecycle, including new business, underwriting and maintenance .

Posted 11/10/2026full-timeRemote • PhilippinesJuniorMid-Level💰 ₱50,000 - ₱55,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administration skills with a focus on policy lifecycle management, attention to detail, and effective communication. Proficient in managing high volumes of work while maintaining compliance and accuracy in client and policy records.

Highest-signal resume keywords

Policy AdministrationAttention To DetailCRM ExperienceLife Insurance AdministrationHigh-Volume Administration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy Lifecycle ManagementApplication ProcessingDocumentation ChecksRecord MaintenanceTask Management

Soft Skills

Good Written And Spoken EnglishPersonable MannerProactiveAdaptable

Tools & Technologies

Microsoft 365OutlookWordExcelTeams

Industry Keywords

Life InsuranceAustralian BusinessClient ManagementComplianceSLA Management

About the role

Key responsibilities & impact

Support policy administration across the policy lifecycle, including new business, underwriting and maintenance
Assist with application processing, documentation checks and follow-ups on outstanding requirements
Maintain accurate and compliant client, policy and application records
Identify incomplete, incorrect or missing information and escalate exceptions to the right team
Manage assigned work queues and complete tasks within agreed SLAs
Monitor task progress and ensure outstanding items are followed through to completion
Keep clear, accurate notes of actions taken, outcomes and next steps
Work in the team's CRM and Microsoft 365, including Outlook, Word, Excel and Teams
Collaborate with the onshore Life Insurance Administration team and onshore colleagues
Work behind the scenes without inbound or outbound calls, cold calling, lead generation, advice or product recommendations

Requirements

What you’ll need

At least 2 years of administration experience
Strong attention to detail
Good written and spoken English, and a well-spoken, personable manner
Digitally savvy and quick to learn new systems
Able to manage high volumes of work and meet SLAs
Experience working for or supporting an Australian business or Australian clients
Proactive and adaptable
Available Monday to Friday, 6:00 AM - 3:00 PM PHT, working from home
Administration experience in a high-volume environment (nice to have)
Life insurance administration experience (nice to have)
Experience using a CRM (nice to have)

Benefits

Comp & perks

100% work from home
Full-time, permanent Philippine employment with Offshore 24/7
Complete WFH equipment provided, including company laptop and all equipment required for the role
HMO coverage from Day 1
20 days paid leave per year: 15 annual leave plus 5 sick leave, accruing from Day 1
13th month pay
Government-mandated benefits
Annual rate and performance review
Comprehensive training and ongoing professional development
Regular staff events and team activities
Job security
Ongoing training and coaching