Office Manager / Dispatcher – Plumbing Company

Offshore Launch

. Answer every incoming call, text, and Google Local Services lead from one shared inbox .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $1,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing dispatch operations, scheduling, and customer communication within a field service environment. Proficient in utilizing field service software to track jobs, manage estimates, and ensure timely follow-ups.

Highest-signal resume keywords

Field Service Software ExperienceDispatch Board ManagementCustomer Communication SkillsJob Cost VerificationOperations Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Job SchedulingLead ManagementStatus Update DocumentationInvoice ReviewPermit Tracking

Soft Skills

Clear CommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

FieldPulseHousecall ProServiceTitanJobberWorkiz

Industry Keywords

Field ServicePlumbingHVACElectricalCustomer Service

About the role

Key responsibilities & impact

Answer every incoming call, text, and Google Local Services lead from one shared inbox
Enter each lead in the field service software the same day and tag its lead source
Give customers arrival windows and call back when promised
Own the dispatch board as the single source of truth
Book arrival windows and assign plumbers, helpers, and equipment
Handle every reschedule
Review open job status daily from booking through completion and invoicing
Ensure plumbers post status updates and notes
Book return trips and flag jobs at risk of slipping
Review open estimates and manage follow-up
Check paid invoices for job costs, commissions, fees, referral tags, and deposits
Verify plumber commissions and helper hours before payroll
Track permits and send certificates of insurance to cities when required
Send the owner an end-of-day summary of sales, collections, and the next day's schedule
Document recurring tasks as written processes

Requirements

What you’ll need

2+ years as an office manager, dispatcher, customer service rep (CSR), or operations coordinator, ideally for a plumbing, HVAC, electrical, or other field service company
Experience answering customer calls and texts as a core part of your job
Experience owning a schedule or dispatch board for a team working in the field
Hands-on experience with at least one field service platform: FieldPulse, Housecall Pro, ServiceTitan, Jobber, Workiz, or similar
Clear, confident written and spoken English for US homeowners on the phone
A reliable remote setup: stable internet, a quiet workspace, and a backup plan for outages

Benefits

Comp & perks

Impact the growth and success of small and medium-sized businesses
Work in a people-first, remote environment that values career growth
Comprehensive benefits including HMO, PTO, transparent bonus, raise and career pathways
Teamwork, collaboration, and work/life balance
Guaranteed annual bonus of one month's salary
Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
Comprehensive health benefits, including dependents: health, life, vision and dental insurance
16 days PTO