Office Manager – Plumbing & Heating

Offshore Launch

. Answer incoming calls and book service calls, repairs and estimates .

Posted 11/10/2026full-timeRemote • New Hampshire • United StatesJuniorMid-Level💰 $1,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in office management and customer service coordination, with a strong focus on scheduling, invoicing, and data management using Jobber and QuickBooks Online. Proven ability to manage multiple tasks efficiently while maintaining high standards of communication and follow-up.

Highest-signal resume keywords

Jobber ExperienceQuickBooks Online ProficiencyCustomer Service SkillsOffice Management ExperienceScheduling and Dispatching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JobberQuickBooks OnlineInvoicingSchedulingData ManagementPermit TrackingBillingLead Follow-UpTime TrackingMaterial Cost Management

Soft Skills

Excellent Spoken EnglishWarm Phone PresenceStrong Follow-Up HabitAbility to Juggle Multiple TasksIndependent Work Capability

Tools & Technologies

Housecall ProServiceTitanFieldPulseADPSOPs

Industry Keywords

PlumbingHVACHome ServicesCertificates of InsuranceRemodel Billing

About the role

Key responsibilities & impact

Answer incoming calls and book service calls, repairs and estimates
Monitor the shared inbox and website form leads; follow up on after-hours leads
Schedule and dispatch jobs in Jobber
Send customer arrival-window and “on the way” texts
Follow up on open estimates until won or declined
Send invoices and payment links through Jobber
Handle deposit and progress billing for remodels
Follow up on unpaid balances and collections
Maintain Jobber data, time tracking, material costs, lead-source tags and price catalog updates
Keep Jobber and QuickBooks Online synchronized
Track and coordinate plumbing and gas permits
Request certificates of insurance for commercial customers
Coordinate with the bookkeeper, CPA, ADP payroll provider, and website/marketing agency
Provide regular reports on calls, bookings, estimates, completed jobs and receivables
Follow and update office SOPs and organize shared systems
Meet performance targets for call answering, lead response, booking, estimates, invoicing, receivables, data accuracy, permits and vendor tasks

Requirements

What you’ll need

2 or more years in office management, dispatch, customer service or operations coordination, ideally in plumbing, HVAC or other home services
Hands-on experience with Jobber, or with Housecall Pro, ServiceTitan, FieldPulse or a similar platform
Experience with QuickBooks Online, especially invoicing and payments
Excellent spoken English and a confident, warm phone presence
Strong follow-up habit
Ability to juggle phones, schedules and follow-ups simultaneously
Comfort working independently for an owner who is on job sites most of the day
Availability to work 7:30 a.m. to 4:30 p.m. US Eastern Time, full-time
Experience with Jobber specifically, heating work, plumbing service, permits, certificates of insurance, remodel billing, ADP, bookkeepers, or professionalizing small-business processes are nice to have, not required

Benefits

Comp & perks

Guaranteed annual bonus of one month's salary
Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
Comprehensive health benefits, including dependents: health, life, vision and dental insurance
16 days PTO
Career growth and career pathways
Remote work environment
Work/life balance