Office Manager – Plumbing & HVAC

Offshore Launch

. Answer incoming calls and book service calls, emergencies and estimates .

Posted 11/10/2026full-timeRemote • New Jersey • United StatesJuniorMid-Level💰 $1,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in office management and dispatch coordination, with a strong focus on customer service and operational efficiency. Proficient in using Housecall Pro for scheduling, invoicing, and maintaining accurate job data.

Highest-signal resume keywords

Office Management ExperienceHousecall Pro ProficiencyDispatch CoordinationCustomer Service SkillsStrong Follow-Up Habit

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingInvoicingData MaintenancePermit CoordinationJob Dispatching

Soft Skills

Excellent Spoken EnglishWarm Phone PresenceAbility to MultitaskIndependent Work

Tools & Technologies

Housecall ProServiceTitanJobberFieldPulse

Industry Keywords

PlumbingHVACHome ServicesOperations CoordinationSOPs

About the role

Key responsibilities & impact

Answer incoming calls and book service calls, emergencies and estimates
Offer financing and membership options when appropriate
Schedule and dispatch technician jobs in Housecall Pro, including same-day and emergency calls
Keep customers updated on technician arrival times
Follow up on every open estimate until won or declined
Send invoices promptly and follow up on receivables
Maintain accurate Housecall Pro data, including job details, technician time, material costs, receipts, job photos, lead-source tags and price catalog updates
Ensure technicians use the app correctly
Track and coordinate permits, certificates of insurance and town requirements
Coordinate with the bookkeeper, marketing agency and payroll provider
Report to the owner on calls, bookings, estimate pipeline, completed jobs and receivables
Follow and update office SOPs
Train and supervise future office staff using SOPs

Requirements

What you’ll need

2 or more years in office management, dispatch, customer service or operations coordination, ideally in plumbing, HVAC or other home services
Hands-on experience with Housecall Pro, or with ServiceTitan, Jobber, FieldPulse or a similar platform
Experience dispatching a team of several technicians, including same-day and emergency calls
Excellent spoken English and a confident, warm phone presence
Strong follow-up habit for estimates and invoices
Ability to juggle phones, schedules and follow-ups simultaneously
Comfort working independently for a busy owner
Availability to work US Eastern business hours, full-time

Benefits

Comp & perks

Guaranteed annual bonus of one month's salary
Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
Comprehensive health benefits, including dependents: health, life, vision and dental insurance
16 days PTO
Career growth and career pathways
Transparent bonus and raise opportunities
Remote work environment
Work/life balance emphasis