Office Manager – Plumbing & Septic

Offshore Launch

. Answer every Housecall Pro call and website lead; quote minimum septic charges and book plumbing calls .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $1,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling and dispatching for plumbing and septic services, along with strong customer service skills to manage calls and invoicing effectively. Proficient in using Housecall Pro or similar platforms to streamline operations and maintain accurate records.

Highest-signal resume keywords

Housecall Pro ExperienceScheduling And DispatchingCustomer Service SkillsInvoice ManagementField Service Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingDispatchingInvoice CollectionPermit FilingJob QuotingLead TrackingProcess DocumentationCustomer Call HandlingEstimate ManagementTech Onboarding

Soft Skills

Clear CommunicationOrganizational SkillsAttention To DetailProblem-SolvingReliability

Tools & Technologies

Housecall ProServiceTitanFieldPulseJobberWorkizGmail

Industry Keywords

PlumbingSeptic ServicesHVACField ServiceCustomer Service RepresentativeOperations CoordinatorOffice ManagerDispatcher

About the role

Key responsibilities & impact

Answer every Housecall Pro call and website lead; quote minimum septic charges and book plumbing calls
Run Housecall Pro scheduling and dispatch for septic pump, septic installation, and plumbing crews
Book two-hour arrival windows and handle rescheduling
Collect 50% deposits and final payments; follow up on open invoices
Maintain estimate statuses, enter pricing into the Housecall Pro price book, and set up septic filter service agreements
Handle tech onboarding and offboarding paperwork; create Housecall Pro accounts
Post job ads and screen applicants
File plumbing and septic permits in municipal portals and track them through final inspection
Manage the company Gmail inbox
Tag lead sources and provide monthly marketing lead reports
Document recurring processes
Ensure calls, bookings, jobs, dispatches, payments, invoices, estimates, permits, and reports meet success criteria

Requirements

What you’ll need

2+ years as an office manager, dispatcher, customer service representative, or operations coordinator, ideally for a plumbing, septic, HVAC, or other field service company
Experience answering customer calls as a core part of the job
Experience running a schedule or dispatch board for more than one field crew
Hands-on experience with Housecall Pro or a similar platform: ServiceTitan, FieldPulse, Jobber, or Workiz
Experience collecting deposits and following up on open invoices
Clear, confident written and spoken English for US homeowners on the phone
Reliable remote setup with stable internet, a quiet workspace, and a backup plan for outages

Benefits

Comp & perks

Impact the growth and success of small and medium-sized businesses
People-first, remote environment
Career growth
Comprehensive health benefits including dependents: health, life, vision and dental insurance
16 days PTO
Guaranteed annual bonus of one month's salary
Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
Transparent bonus, raise and career pathways
Work/life balance
Teamwork, collaboration, partnership, service, and excellence culture