Plumbing & HVAC Office Manager, Customer Service, Dispatch

Offshore Launch

. Answer and book service, emergency and estimate calls .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $1,800 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in office management and dispatch coordination within home services, with a strong focus on customer service, scheduling, and invoicing accuracy. Proficient in utilizing field service software to enhance operational efficiency and support team growth.

Highest-signal resume keywords

Office Management ExperienceDispatch CoordinationCustomer Service SkillsField Service Software ProficiencyAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingInvoicingJob TrackingPayment CollectionPayroll Preparation

Soft Skills

Excellent CommunicationWarm Phone PresenceMultitasking Ability

Tools & Technologies

Housecall ProServiceTitanJobber

Industry Keywords

PlumbingHVACHome ServicesOperations Coordination

About the role

Key responsibilities & impact

Answer and book service, emergency and estimate calls
Build and manage technicians’ daily schedules and dispatch routes
Keep customers updated on technician arrival times
Make post-job customer calls and follow up on open estimates
Sell and renew maintenance memberships
Track jobs from booking through completion and invoicing
Flag stuck, on-hold or at-risk jobs
Invoice, collect payments and assist with financing applications
Handle permits, certificates of insurance, licenses and technician paperwork
Prepare accurate payroll each pay period
Send weekly reports covering calls, booking rate, job completion, backlog, AR aging and memberships
Maintain field service software accuracy
Support hiring and onboarding and manage office staff as the company grows

Requirements

What you’ll need

2+ years in office management, dispatch, customer service or operations coordination, ideally in plumbing, HVAC or other home services
Hands-on experience with Housecall Pro, ServiceTitan, Jobber or a similar platform
Excellent spoken English and a confident, warm phone presence
High drive and high attention to detail
Ability to juggle phones, schedules and follow-ups simultaneously
Availability to work US Eastern business hours

Benefits

Comp & perks

Guaranteed annual bonus of one month's salary
Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
Comprehensive health benefits, including dependents: health, life, vision and dental insurance
16 days PTO
Remote work environment
Career growth opportunities
Transparent bonus, raise and career pathways
Work/life balance emphasis