Plumbing & HVAC Office Manager, Customer Service, Dispatch

Offshore Launch

. Answer and book service, emergency, and estimate calls professionally .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $1,800 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in office management and customer service within the home services industry, with a strong focus on scheduling, invoicing, and maintaining accurate records. Proficient in using field service software to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Office ManagementCustomer ServiceScheduling CoordinationField Service Software ProficiencyInvoicing and Payment Collection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingInvoicingJob TrackingPayroll PreparationCustomer Follow-UpEmergency DispatchPayment CollectionPermit HandlingJobber ProficiencyServiceTitan Proficiency

Soft Skills

Excellent CommunicationAttention to DetailWarm Phone PresenceMultitasking AbilityHigh Drive

Tools & Technologies

Housecall ProServiceTitanJobberField Service Software

Industry Keywords

Home ServicesHVACPlumbingOperations CoordinationCustomer Satisfaction

About the role

Key responsibilities & impact

Answer and book service, emergency, and estimate calls professionally
Build and manage technicians’ daily schedules and reroute them for emergencies
Keep customers updated on technician arrival times
Make post-job satisfaction calls and follow up on open estimates
Sell and renew maintenance memberships
Track jobs from booking through completion and invoicing
Flag stuck, on-hold, or at-risk jobs
Invoice, collect payments, maintain current receivables, and assist with financing applications
Handle permits, certificates of insurance, licenses, and technician paperwork
Prepare accurate payroll every pay period
Send weekly reports covering calls, booking rate, job completion, backlog, AR aging, and memberships
Maintain accurate field service software records
Support hiring and onboarding and manage office staff as the company grows

Requirements

What you’ll need

2+ years in office management, dispatch, customer service or operations coordination, ideally in plumbing, HVAC or other home services
Hands-on experience with Housecall Pro, ServiceTitan, Jobber or a similar platform
Excellent spoken English and a confident, warm phone presence
High drive and high attention to detail
Ability to juggle phones, schedules and follow-ups simultaneously without dropping anything
Availability to work US Eastern business hours

Benefits

Comp & perks

Work in a people-first, remote environment that values career growth
Comprehensive benefits including HMO
Transparent bonus
Raise and career pathways
Teamwork, collaboration, and work/life balance culture
Guaranteed annual bonus of one month's salary
Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
Comprehensive health benefits, including dependents: health, life, vision and dental insurance
16 days PTO