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Roofing Operations Coordinator – Roofing, Solar
Offshore Launch. Review every job signed by the residential sales team before release to the production queue.
About the role
Key responsibilities & impact- Review every job signed by the residential sales team before release to the production queue.
- Verify scope of work, pricing, documentation, checklists, and photos.
- Approve compliant jobs and return incomplete or incorrect jobs for correction.
- Track returned jobs through resolution.
- Facilitate customer financing, collect documentation, upload files to lender portals and the job management system, and monitor application status.
- Reconcile change orders in ServiceTitan and resolve discrepancies between contracts, change orders, and completed work.
- Prepare and submit permit applications in iPermit, verify accuracy, and track permit status.
- Submit manufacturer roof warranty applications and maintain warranty documentation.
- Participate in Offshore Launch Slack, bi-weekly team meetings, and monthly reviews.
Requirements
What you’ll need- Strong written and verbal English communication skills.
- Exceptional attention to detail and a disciplined, checklist-driven approach to work.
- Confidence to hold colleagues to a standard and send incomplete work back for correction.
- Ability to manage a high volume of jobs at different stages without letting items fall through the cracks.
- Ability to work full time during U.S. Pacific Time business hours.
- Experience in roofing, solar, construction or home services. (Preferred)
- Experience working in a CRM or field service management platform. (Preferred)
- Hands-on experience with ServiceTitan. (Preferred)
- Familiarity with U.S. building permit processes, consumer financing or manufacturer warranty programs. (Preferred)
Benefits
Comp & perks- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development
- Membership in the Offshore Launch Slack workspace
- Bi-weekly All Team meetings
- Monthly reviews
- Full-time remote work environment