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Consultant Caller
Ogilvy Moldova. Advising and supporting customers in personal 1:1 conversations via video call .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and empathy skills while providing personalized customer support through video consultations. Capable of building genuine relationships and guiding customers effectively toward their goals.
Highest-signal resume keywords
Excellent Communication SkillsEmpathyCustomer Support ExperienceOn-Camera PresenceGoal-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Building Customer RelationshipsDependabilityStructured Work Approach
Tools & Technologies
Video Call PlatformsTelegram
Industry Keywords
ConsultingLead QualificationCustomer SupportCoaching
About the role
Key responsibilities & impact- Advising and supporting customers in personal 1:1 conversations via video call
- Answering questions individually and providing reliable customer support
- Working in a structured manner with a clearly defined target avatar
- Ensuring a high standard of conversation quality and guiding customers toward the next appropriate step
- Recorded conversations for joint quality improvement and professional development
- Learning about the team and its processes
- Independently handling initial phone calls and lead qualification
- Opportunity to start with customer support via Telegram and gradually progress to 1:1 video consulting
Requirements
What you’ll need- Excellent communication skills and empathy
- Enjoyment of personal consulting and building genuine customer relationships
- Confident, professional on-camera presence
- Goal-oriented and dependable
- Ideally, initial experience in consulting, customer support, or coaching
- Strong, motivated career changers are welcome
Benefits
Comp & perks- Permanent employment contract
- 28 days of annual leave
- Remote work and flexible work-from-home arrangements
- Complimentary drinks and snacks in the office
- Pets welcome in the office
- Casual dress code
- Fitness membership
- Flexible working hours
- Additional vacation days
- Structured mentoring
- Team events and company celebrations