Patient Services Associate

Ohio State University Physicians

. Coordinate and provide patient support services .

Posted 10/9/2026full-timeColumbus • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including managing patient records, scheduling, and insurance verification. Exhibits exceptional interpersonal skills and problem-solving abilities to ensure high-quality customer service in a clinical environment.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceEMR ManagementInsurance VerificationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationMedical Record MaintenanceSchedulingCo-Pay CollectionData Tracking

Soft Skills

Interpersonal SkillsAttention to DetailCommunication SkillsProfessionalismCooperativeness

Tools & Technologies

Job-Related SoftwareComputer Systems

Industry Keywords

Patient DemographicsReferral ManagementClinical SupportCustomer InteractionConfidentiality

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones, direct calls, and relay messages or scripted care directions
Greet, register, and check in patients and visitors
Update patient demographics and insurance coverage in the computer system
Maintain patient medical records via EMR or paper charts
Assist with patient scheduling and schedule return visits
Perform check-out processes, including co-pay collections and providing after-visit summaries
Ensure follow-up tests have been ordered or scheduled where applicable
Monitor patient wait times and notify appropriate clinical staff of excessive waits
Open and route incoming mail; distribute correspondence, reports, and office supplies
Track and record patient information or program data where applicable
Request and handle referrals and medical records from referring offices
Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications where assigned
Perform other duties or special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service
Ability to perform functions using job-related software and systems
Travel may be required to accommodate staffing levels at other clinical facilities
Attendance, promptness, professionalism, attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Holidays
Wellness program