Patient Services Associate

Ohio State University Physicians

. Coordinate and provide patient support services .

Posted 10/26/2026full-timeColumbus • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient support capabilities, including managing patient records, coordinating appointments, and providing exceptional customer service. Proficient in handling sensitive information and utilizing job-related software to enhance operational efficiency.

Highest-signal resume keywords

Patient Support Services CoordinationCustomer Service ExperienceEMR ManagementProblem Solving SkillsInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationMedical Records MaintenanceAppointment SchedulingCo-Pay CollectionData TrackingInsurance VerificationReferral Management

Soft Skills

Exceptional Customer ServiceAbility to Manage Multiple PrioritiesEffective Verbal CommunicationWritten Communication Skills

Tools & Technologies

Job-Related SoftwareComputer Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient DemographicsClinical FacilitiesConfidential Situations

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones, direct calls, and relay messages or scripted care directions
Greet, register, and check in patients and visitors
Update patient demographics and insurance coverage in the computer system
Maintain patient medical records via EMR or paper charts
Respond to patient and staff inquiries and communicate with referring physician offices
Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
Monitor patient wait times and notify appropriate clinical staff of excessive waits
Open and route incoming mail and distribute correspondence, reports, and office supplies
Track and record patient information or program data
Request and handle referrals and medical records from referring offices
Schedule appointments when directed
Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications where assigned
Perform other duties or special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills
Ability to use job-related software and systems
Ability to travel to other clinical facilities as required to accommodate staffing levels

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Paid holidays
Wellness program