Patient Services Associate

. Coordinate and provide patient support services .

Posted 9/25/2026full-timeUpper Arlington • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones, direct calls, and relay messages or scripted care directions
Greet, register, and check in patients and visitors
Update patient demographics and insurance coverage in the computer system
Maintain patient medical records via EMR or paper charts
Respond to patient and staff inquiries and communicate with referring physician offices
Perform check-out processes, including co-pay collections and scheduling return visits
Provide after-visit summaries and ensure follow-up tests are ordered or scheduled
Monitor patient wait times and notify appropriate clinical staff of excessive waits
Open and route incoming mail and distribute correspondence, reports, and office supplies
Track and record patient information or program data
Request and handle referrals and medical records from referring offices
Schedule appointments when directed
Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications where assigned
Perform other duties and special projects as assigned

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills
Ability to use job-related software and systems
Travel may be required to accommodate staffing levels at other clinical facilities
Professionalism, attention to detail, cooperativeness, and politeness to customers, vendors, and patients

Comp & perks