Patient Services Associate – Family Medicine

Ohio State University Physicians

. Coordinate and provide patient support services .

Posted 10/24/2026full-timeColumbus • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including effective communication, attention to detail, and proficiency in managing patient records and scheduling. Exhibits exceptional customer service skills and the ability to handle sensitive situations with professionalism.

Highest-signal resume keywords

Patient Support Services CoordinationCustomer Service ExperienceEMR ManagementProblem Solving SkillsMulti-Priority Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationMedical Record MaintenanceAppointment SchedulingCo-Pay CollectionInsurance Verification

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailProfessionalismCooperativeness

Tools & Technologies

Job-Related SoftwareComputer Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient CareConfidentialityClinical FacilitiesReferral Management

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones, direct calls, and relay messages or scripted care directions
Greet patients and visitors
Register and check in patients
Update patient demographics and insurance coverage in the computer system
Maintain patient medical records via EMR or paper charts
Assist with patient scheduling and schedule appointments when directed
Perform check-out processes, including co-pay collections, return-visit scheduling, after-visit summaries, and follow-up test coordination
Monitor patient wait times and notify the appropriate party of excessive waits
Open and route incoming mail; distribute correspondence, reports, and office supplies
Mail form letters and track patient information or program data
Request and handle referrals and medical records from referring offices
Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications where assigned
Perform other duties or special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills
Ability to perform functions using job-related software and systems
Professionalism, attention to detail, cooperativeness, and politeness
Travel may be required to accommodate staffing levels at other clinical facilities

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plan
Employee assistance program
Paid time off
Holidays
Wellness program