Patient Services Associate – Float Pool

Ohio State University Physicians

. Coordinate and provide patient support services .

Posted 10/5/2026full-timeColumbus • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including effective communication, problem-solving, and exceptional customer service. Proficient in managing patient information and coordinating care while maintaining confidentiality and professionalism.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceEMR ManagementProblem SolvingInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationMedical Record MaintenanceAppointment SchedulingInsurance VerificationCash Handling

Soft Skills

Attention to DetailProfessionalismPolitenessCooperativenessVerbal Communication

Tools & Technologies

Job-Related SoftwareComputer Systems

Industry Keywords

Patient DemographicsReferral ManagementClinical FacilitiesCo-Pay CollectionsFollow-Up Scheduling

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones, direct calls, and relay messages or scripted care directions
Greet patients and visitors
Register and check in patients
Update patient demographics and insurance coverage in the computer system
Maintain patient medical records via EMR or paper charts
Respond to patient and staff inquiries
Communicate with referring physician offices
Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
Monitor patient wait times and notify the appropriate nurse, lead, or manager of excessive waits
Open and route incoming mail; distribute correspondence, reports, and office supplies
Mail form letters
Track and record patient information or program data where applicable
Request and handle referrals and medical records from referring offices for new patient appointments
Schedule appointments when directed
Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications as assigned
Travel to other clinical facilities as needed to accommodate staffing levels
Perform other duties or special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations
Ability to provide exceptional customer service
Ability to perform functions using job-related software and systems
Attendance, promptness, professionalism, attention to detail, cooperativeness, and politeness
Travel may be required to accommodate staffing levels at other clinical facilities

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Holidays
Wellness program
Flexible, competitive benefit package