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Patient Services Associate – Hospital Medicine
Ohio State University Physicians. Answer phones . Direct calls . Greet patients and visitors . Maintain patient medical records via EMR or paper charts . Assist with patient scheduling . Perform office functions . Handle patient payments as applicable
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage multiple priorities while maintaining patient confidentiality. Proficient in handling sensitive situations and providing effective communication both verbally and in writing.
Highest-signal resume keywords
Customer Service ExperienceProblem Solving SkillsInterpersonal SkillsPatient SchedulingEMR Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Medical Records ManagementOffice FunctionsPatient Payments HandlingScheduling Assistance
Soft Skills
Communication SkillsAbility to Manage Multiple Priorities
Tools & Technologies
EMR Systems
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Patient Support ServicesConfidential Situations
About the role
Key responsibilities & impact- Answer phones
- Direct calls
- Greet patients and visitors
- Maintain patient medical records via EMR or paper charts
- Assist with patient scheduling
- Perform office functions
- Handle patient payments as applicable
- Coordinate and provide patient support services
Requirements
What you’ll need- High School diploma or equivalent
- One year of customer service experience
- Skill in problem solving
- Ability to manage multiple priorities
- Ability to convey information both in writing and verbally
- High level of interpersonal skills to handle sensitive and confidential situations
- Ability to provide exceptional customer service
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Health reimbursement accounts
- Flexible spending accounts
- Retirement
- Employee assistance program
- Paid time off
- Holidays
- Wellness program