Patient Services Associate – OBGYN

Ohio State University Physicians

. Greet patients and visitors, register and check in patients .

Posted 10/30/2026full-timeColumbus • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage multiple priorities while maintaining confidentiality. Proficient in using job-related software and systems to support patient registration and communication.

Highest-signal resume keywords

Customer Service ExperienceProblem Solving SkillsInterpersonal SkillsJob-Related Software ProficiencyAbility to Travel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingCash HandlingDocumenting Patient Information

Soft Skills

Communication SkillsTime ManagementConfidentiality Handling

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient Check-InReferral ManagementFollow-Up SchedulingClinical Facility Operations

About the role

Key responsibilities & impact

Greet patients and visitors, register and check in patients
Update patient demographics and insurance coverage in the computer system
Answer patient calls, take and relay messages or scripted care directions
Respond to patient and staff inquiries and communicate with referring physician offices
Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
Document patient check-out and follow-up activities
Monitor patient wait times and notify the appropriate nurse, lead, or manager of excessive waits
Open and route incoming mail; distribute correspondence, reports, and office supplies
Mail form letters and track or record patient information and program data
Request and handle referrals and medical records from referring offices
Schedule appointments when directed
Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications as assigned
Perform office functions and other duties or special projects as assigned
Travel to other clinical facilities as required to accommodate staffing levels

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving and ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service
Ability to use job-related software and systems
Ability to travel to other clinical facilities as required to accommodate staffing levels

Benefits

Comp & perks

Medical, dental, and vision benefits
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Paid holidays
Wellness program