Patient Services Associate – OCD

Ohio State University Physicians

. Coordinate and provide patient support services .

Posted 10/9/2026full-timeDublin • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including managing patient records, scheduling, and handling inquiries. Proficient in customer service and communication, with the ability to navigate sensitive situations effectively.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceEMR ManagementProblem Solving SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingMedical Record MaintenanceCo-Pay CollectionInsurance VerificationData Entry

Soft Skills

Communication SkillsMulti-Priority ManagementConfidentiality HandlingCustomer Interaction

Tools & Technologies

Job-Related SoftwareComputer Systems

Industry Keywords

Patient Check-InReferral ManagementAfter-Visit SummariesCash Drawer Management

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones, direct calls, greet patients and visitors
Maintain patient medical records via EMR or paper charts
Assist with patient scheduling and perform office functions
Handle patient payments as applicable
Register and check in patients
Update patient demographics and insurance coverage in the computer system
Take and relay messages or scripted care directions
Respond to patient and staff inquiries and communicate with referring physician offices
Perform check-out processes, including co-pay collections and scheduling return visits
Provide after-visit summaries and ensure follow-up tests are ordered or scheduled
Document patient activities
Monitor patient wait times and notify appropriate clinic personnel of excessive waits
Open and route incoming mail; distribute correspondence, reports, and office supplies
Mail form letters and track patient information or program data
Request and handle referrals and medical records from referring offices
Schedule appointments when directed
Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications where assigned
Perform other duties and special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills
Ability to use job-related software and systems
Travel may be required to accommodate staffing levels at other clinical facilities

Benefits

Comp & perks

Medical, dental, and vision coverage
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Paid holidays
Wellness program