Patient Services Associate – Orthopedics

Ohio State University Physicians

. Coordinate and provide patient support services .

Posted 10/14/2026full-timeColumbus • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including effective communication, attention to detail, and proficiency in managing patient records and scheduling. Exhibits exceptional customer service skills and the ability to handle sensitive situations with professionalism.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceEMR ManagementProblem SolvingInterpersonal Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationMedical Record MaintenanceAppointment SchedulingCo-Pay CollectionData Tracking

Soft Skills

Attention to DetailProfessionalismPolitenessCommunication SkillsCooperativeness

Tools & Technologies

Job-Related SoftwareComputer Systems

Industry Keywords

Patient DemographicsInsurance CoverageReferral ManagementClinical Personnel CommunicationCash Drawer Management

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones, direct calls, greet patients and visitors
Register and check in patients
Update patient demographics and insurance coverage in the computer system
Maintain patient medical records via EMR or paper charts
Assist with patient scheduling and schedule appointments when directed
Answer patient calls, take and relay messages or scripted care directions
Respond to patient and staff inquiries and communicate with referring physician offices
Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
Monitor patient wait times and notify appropriate clinical personnel of excessive waits
Open and route incoming mail and distribute correspondence, reports, and office supplies
Track and record patient information or program data
Request and handle referrals and medical records from referring offices
Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications as assigned
Perform other duties or special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills
Ability to use job-related software and systems
Professionalism, attention to detail, cooperativeness, and politeness
Travel may be required to accommodate staffing levels at other clinical facilities

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plan
Employee assistance program
Paid time off
Paid holidays
Wellness program