Patient Services Associate – Otolaryngology

Ohio State University Physicians

. Coordinate and provide patient support services .

Posted 10/12/2026full-timeColumbus • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including effective communication, problem-solving, and attention to detail in managing patient information and coordinating services. Proficient in using job-related software and systems to enhance patient care and operational efficiency.

Highest-signal resume keywords

Patient Support Services CoordinationCustomer Service ExperienceProblem Solving SkillsInterpersonal SkillsJob-Related Software Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingCash HandlingData TrackingReferral ManagementCheck-Out ProcessesCo-Pay CollectionFollow-Up SchedulingDemographic Updates

Soft Skills

Communication SkillsAttention to DetailProfessionalismPolitenessCooperativeness

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient CareHealthcare ServicesClinical FacilitiesConfidentialityCustomer Service

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones, direct calls, greet patients and visitors
Register and check in patients
Update patient demographics and insurance coverage in the computer system
Take and relay messages or scripted care directions
Respond to patient and staff inquiries and communicate with referring physician offices
Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
Monitor patient wait times and notify appropriate clinic personnel of excessive waits
Open and route incoming mail; distribute correspondence, reports, and office supplies; mail form letters
Track and record patient information or program data
Request and handle referrals and medical records from referring offices
Schedule appointments when directed
Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications where assigned
Perform other duties and special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving and ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service
Ability to perform functions using job-related software and systems
Professionalism, attention to detail, cooperativeness, and politeness
Travel may be required to accommodate staffing levels at other clinical facilities

Benefits

Comp & perks

Medical, dental, and vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Paid holidays
Wellness program