Patient Services Associate – Otolaryngology

Ohio State University Physicians

. Greet patients and visitors, register and check in patients .

Posted 10/12/2026full-timeColumbus • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage multiple priorities while maintaining attention to detail. Proficient in handling sensitive information and performing administrative tasks using job-related software and systems.

Highest-signal resume keywords

Customer Service ExperienceProblem Solving SkillsInterpersonal SkillsAttention to DetailJob-Related Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingCash HandlingDocumenting Patient Activities

Soft Skills

Communication SkillsProfessionalismCooperativenessPoliteness

Tools & Technologies

Computer SystemJob-Related Software

Industry Keywords

Patient CareMedical RecordsReferral ManagementClinical Facilities

About the role

Key responsibilities & impact

Greet patients and visitors, register and check in patients
Update patient demographics and insurance coverage in the computer system
Answer patient calls, take and relay messages or scripted care directions
Respond to patient and staff inquiries and communicate with referring physician offices
Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
Document patient activities appropriately
Monitor patient wait times and notify the appropriate party of excessive waits
Open and route incoming mail; distribute correspondence, reports, and office supplies
Mail form letters and track patient information or program data
Request and handle referrals and medical records from referring offices
Schedule appointments when directed
Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications where assigned
Perform other duties or special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills
Ability to perform functions using job-related software and systems
Attendance, promptness, professionalism, attention to detail, cooperativeness, and politeness
Travel may be required to accommodate staffing levels at other clinical facilities

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Holidays
Wellness program