Patient Services Associate – Primary Care

Ohio State University Physicians

. Coordinate and provide patient support services .

Posted 10/5/2026full-timeDublin • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including effective communication, scheduling, and record management. Proficient in handling sensitive information and providing exceptional customer service in a clinical environment.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceEMR ManagementProblem Solving SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationMedical Record MaintenanceAppointment SchedulingCo-Pay CollectionInsurance VerificationData EntryCash HandlingReferral ManagementFollow-Up CoordinationDocumentation

Soft Skills

Attention to DetailProfessionalismPolitenessCooperativenessVerbal Communication

Tools & Technologies

Job-Related SoftwareComputer SystemsEMR Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient CareClinical FacilitiesConfidentialityCustomer InteractionMulti-Priority Management

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones, direct calls, greet patients and visitors
Register and check in patients
Update patient demographics and insurance coverage in the computer system
Maintain patient medical records via EMR or paper charts
Assist with patient scheduling and schedule appointments when directed
Answer patient calls, take and relay messages or scripted care directions
Respond to patient and staff inquiries and communicate with referring physician offices
Perform check-out processes, including co-pay collections, return-visit scheduling, after-visit summaries, and follow-up test coordination
Document patient activities appropriately
Monitor patient wait times and notify the appropriate party of excessive waits
Open and route incoming mail and distribute correspondence, reports, and office supplies
Mail form letters and track patient information or program data
Request and handle referrals and medical records from referring offices
Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications as assigned
Perform other duties or special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills
Ability to perform functions using job-related software and systems
Attendance, promptness, professionalism, attention to detail, cooperativeness, and politeness
Ability to travel to other clinical facilities when required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Holidays
Wellness program