Patient Services Associate – Primary Care

Ohio State University Physicians

. Coordinate and provide patient support services .

Posted 9/29/2026full-timeColumbus • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including managing patient records, scheduling, and handling inquiries with a high level of professionalism and attention to detail. Proficient in using job-related software and systems to maintain accurate patient information and ensure efficient office operations.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceEMR ManagementProblem Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingMedical Record MaintenanceCo-Pay CollectionInsurance VerificationData TrackingOffice FunctionsReferral HandlingCash ManagementPre-Certification ProcessesCheck-Out Processes

Soft Skills

Interpersonal SkillsCommunication SkillsProfessionalismCooperativenessPoliteness

Tools & Technologies

Job-Related SoftwareEMR Systems

Industry Keywords

Patient CareHealthcare AdministrationCustomer InteractionClinical SupportConfidentiality

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones, direct calls, and relay messages or scripted care directions
Greet, register, and check in patients and visitors
Maintain patient medical records via EMR or paper charts
Assist with patient scheduling
Perform office functions and handle patient payments as applicable
Update patient demographics and insurance coverage in the computer system
Respond to patient and staff inquiries and communicate with referring physician offices
Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
Monitor patient wait times and notify the appropriate party of excessive waits
Open and route incoming mail; distribute correspondence, reports, and office supplies; mail form letters
Track and record patient information or program data where applicable
Request and handle referrals and medical records from referring offices
Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications where assigned
Perform other duties or special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills
Ability to perform functions using job-related software and systems
Attendance and promptness
Professionalism
Attention to detail
Cooperativeness with co-workers and supervisors
Politeness to customers, vendors, and patients
Travel may be required to accommodate staffing levels at other clinical facilities

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Holidays
Wellness program