Patient Services Associate – Primary Care

Ohio State University Physicians

. Answer phones and direct calls .

Posted 10/4/2026full-timeDublin • Ohio • United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage multiple priorities while effectively communicating with patients and staff. Proficient in handling sensitive information and utilizing job-related software for patient registration and documentation.

Highest-signal resume keywords

Customer Service ExperienceProblem Solving SkillsInterpersonal SkillsJob-Related Software ProficiencyMulti-Priority Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingCash HandlingData TrackingDocumentationCo-Pay CollectionReferral ManagementCheck-Out ProcessesPatient Demographics Update

Soft Skills

Communication SkillsConfidentiality HandlingAdaptabilityTeam CollaborationTime Management

Tools & Technologies

Computer SystemJob-Related Software

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient CareClinical FacilitiesHealthcare AdministrationCustomer ServiceMedical Records

About the role

Key responsibilities & impact

Answer phones and direct calls
Greet patients and visitors
Register and check in patients
Update patient demographics and insurance coverage in the computer system
Take and relay messages or scripted care directions
Respond to patient and staff inquiries
Communicate with referring physician offices
Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
Document patient service activities
Monitor patient wait times and notify appropriate clinical or management staff of excessive waits
Open and route incoming mail
Distribute correspondence, reports, and office supplies
Mail form letters
Track and record patient information or program data
Request and handle referrals and medical records from referring offices
Schedule appointments when directed
Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned
Complete paperwork to facilitate and track deposits
Contact insurance companies and obtain registration or procedural pre-certifications as assigned
Perform other duties or special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills
Ability to perform functions using job-related software and systems
Travel may be required to accommodate staffing levels at other clinical facilities

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Holidays
Wellness program