Patient Services Supervisor

Ohio State University Physicians

. Supervise day-to-day activities of front desk and/or medical record support services personnel and ensure adherence to established procedures and policies .

Posted 10/7/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $24 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient services management, including staff supervision, scheduling, and adherence to policies. Proficient in EMR systems and excels in communication and problem-solving within a medical office environment.

Highest-signal resume keywords

Patient Services ManagementStaff SupervisionEMR Systems ProficiencyCustomer Service ExcellenceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Office ExperienceAppointment SchedulingInsurance RegistrationPayroll ManagementCash HandlingRecord KeepingData EntryReferral ProcessingFollow-Up CoordinationPre-Certification

Soft Skills

Interpersonal SkillsCommunication SkillsTact and DiplomacyIndependent JudgmentOrganizational Skills

Tools & Technologies

EMR SystemsMicrosoft WordMicrosoft ExcelJob-Related Software

Industry Keywords

Medical RecordsPatient RegistrationClinical SupportHealthcare AdministrationSpecialty Practice Area

About the role

Key responsibilities & impact

Supervise day-to-day activities of front desk and/or medical record support services personnel and ensure adherence to established procedures and policies
Hire, train, supervise, schedule, assign work to, and evaluate staff
Maintain payroll and attendance records for supervised employees
Serve as the primary subject matter expert for patient services in the clinic
Communicate information to clinical staff and assist with escalated and complex patient/customer issues
Address physician complaints and issues involving front desk, medical records, administrative workflows, and scheduling
Serve as clinic superuser and provide in-service training on patient appointment scheduling and physician schedule changes
Support clinic leadership in the manager’s absence
Order supplies and equipment
Greet, register, and check in patients; update demographics and insurance information
Answer patient calls, relay messages or scripted care directions, and respond to patient and staff inquiries
Perform checkout processes, including copay collection, return-visit scheduling, after-visit summaries, and follow-up test coordination
Monitor patient wait times and notify appropriate personnel of excessive waits
Process incoming mail, correspondence, reports, and office supplies
Request and handle referrals and medical records
Schedule appointments when directed
Maintain cash drawer, reconcile cash, and prepare bank deposits where assigned
Obtain insurance registration or procedural pre-certifications where assigned
Use job-related software and systems
Travel to other clinical facilities as needed to accommodate staffing levels
Perform other duties and special projects as assigned

Requirements

What you’ll need

High school diploma and 3–5 years of experience in a medical office setting, or equivalent combination of education and experience
Working knowledge of EMR systems, Word, and Excel
Ability to serve as liaison between management and staff
Problem-solving skills and ability to manage multiple priorities
Ability to convey information in writing and verbally
High interpersonal skills for handling sensitive and confidential situations while providing exceptional customer service
Demonstrated poise, tact, and diplomacy
Independent judgment to plan, prioritize, and organize a diversified workload
Associate degree preferred
Working knowledge of EPIC preferred
Experience in a related specialty practice area preferred
Experience in insurance and registration preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Paid holidays
Wellness program