Patient Services Supervisor - Orthopedics

Ohio State University Physicians

. Supervise day-to-day activities of front desk and/or medical record support services personnel and ensure adherence to OSUP procedures and policies .

Posted 10/8/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $24 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient services management, including staff supervision, scheduling, and problem resolution. Proficient in EMR systems and capable of providing exceptional customer service while maintaining confidentiality.

Highest-signal resume keywords

Staff SupervisionEMR Systems ProficiencyPatient Services ManagementProblem-Solving SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Office ExperienceAppointment SchedulingCash Drawer ReconciliationInsurance Pre-CertificationData EntryPatient RegistrationCheckout ProcessesReferral ManagementRecord KeepingPayroll Management

Soft Skills

Interpersonal SkillsCommunication SkillsTact and DiplomacyIndependent JudgmentOrganizational Skills

Tools & Technologies

EMR SystemsMicrosoft WordMicrosoft ExcelAppointment Scheduling SoftwareJob-Related Software

Industry Keywords

Patient ServicesMedical RecordsClinical OperationsHealthcare AdministrationInsurance Registration

About the role

Key responsibilities & impact

Supervise day-to-day activities of front desk and/or medical record support services personnel and ensure adherence to OSUP procedures and policies
Hire, train, supervise, schedule, assign work to, and evaluate staff
Maintain payroll and attendance records for supervised employees
Redirect staff to other operational areas when needed
Serve as the primary subject matter expert for patient services in the clinic
Communicate patient-services information to clinical staff
Advise and assist staff with escalated and complex patient/customer issues
Address physician complaints and issues involving front desk or medical record operations, administrative workflows, and scheduling
Provide solutions to physicians and staff
Serve as clinic superuser and provide in-service training on appointment scheduling and physician schedule changes
Work with the Capacity Management Office on provider templates when assigned
Provide leadership support for the clinic in the manager's absence
Order supplies and equipment
Greet, register, and check in patients and visitors
Update patient demographics and insurance coverage in the computer system
Answer patient calls, relay messages or scripted care directions, respond to inquiries, and communicate with referring physician offices
Perform checkout processes, including copay collections, return-visit scheduling, after-visit summaries, and follow-up test coordination
Document checkout and related activities
Monitor patient wait times and notify appropriate clinic personnel of excessive waits
Open and route mail; distribute correspondence, reports, and office supplies; mail form letters
Track and record patient or program information where applicable
Request and handle referrals and medical records for new patient appointments
Schedule appointments when directed
Maintain and reconcile the cash drawer and prepare bank deposits where assigned
Contact insurance companies and obtain registration or procedural pre-certifications as assigned
Perform other duties and special projects as assigned

Requirements

What you’ll need

High school diploma and 3–5 years of experience in a medical office setting, or equivalent combination of education and experience
Working knowledge of EMR systems, Word, and Excel
Ability to serve as liaison between management and staff
Problem-solving skills and ability to manage multiple priorities
Ability to convey information in writing and verbally
High interpersonal skills for handling sensitive and confidential situations while providing exceptional customer service
Demonstrated poise, tact, and diplomacy
Independent judgment to plan, prioritize, and organize a diversified workload
Preferred: Associate's degree
Preferred: Working knowledge of EPIC
Preferred: Experience in a related specialty practice area
Preferred: Experience in insurance and registration
Ability to perform functions using job-related software and systems
Travel may be required to accommodate staffing levels at other clinical facilities

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Paid holidays
Wellness program