Scheduler

Ohio State University Physicians

. Speak with patients to assess their needs through active listening and provide appropriate recommendations and clarifications .

Posted 9/30/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient interaction skills through active listening and empathy, while effectively coordinating appointments and resolving complex issues. Proficient in utilizing software systems to enhance patient experiences and promote a collaborative team culture.

Highest-signal resume keywords

Patient InteractionAppointment CoordinationProblem ResolutionEmotional IntelligenceSoftware Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Active ListeningEmpathyCritical ThinkingProactive ApproachCalm Demeanor

Tools & Technologies

Software Systems

Industry Keywords

Healthcare ExperienceOutpatient AppointmentsCustomer ServiceTeam CultureSocial Cues

About the role

Key responsibilities & impact

Speak with patients to assess their needs through active listening and provide appropriate recommendations and clarifications
Coordinate outpatient appointments across multiple specialties, including routine visits, urgent and emergency issues, and associated testing
Resolve complex caller problems by understanding large-scale operational processes
Become a subject matter expert on appointment needs and provider preferences
Utilize software systems to facilitate patient interactions
Provide outstanding customer service through listening, empathy, and understanding each patient's needs
Promote a positive and collaborative team culture

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required
Prior healthcare experience preferred, but not required
Entry-level opportunities available with thorough training
Ability to critically think through complex problems and adapt quickly to new procedures
Ability to maintain a sympathetic and calm demeanor with callers
High emotional intelligence
Understanding of social cues
Comfortable working in an office atmosphere
Proactive, solution-oriented approach
Ability to utilize software systems to facilitate patient interactions

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement benefits
Employee assistance program
Paid time off
Paid holidays
Wellness program
Flexible work arrangement for Ohio residents after initial onsite training period