Scheduler

Ohio State University Physicians

. Speak with patients to assess their needs by listening to concerns and questions .

Posted 10/8/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to assess patient needs effectively. Capable of coordinating appointments and resolving complex issues while maintaining a calm and empathetic demeanor.

Highest-signal resume keywords

Customer ServiceAppointment CoordinationProblem SolvingEmotional IntelligenceHealthcare Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Critical ThinkingAdaptabilitySympathetic DemeanorUnderstanding Social CuesTeamwork

Tools & Technologies

Software Systems

Industry Keywords

HealthcarePatient InteractionOutpatient AppointmentsOperational ProcessesOhio Resident

About the role

Key responsibilities & impact

Speak with patients to assess their needs by listening to concerns and questions
Make appropriate recommendations and clarifications
Coordinate outpatient appointments across multiple specialties
Schedule routine visits, urgent and emergency issues, and associated testing
Resolve complex caller problems by understanding large-scale operational processes
Become a subject matter expert on appointment needs and provider preferences
Utilize software systems to facilitate patient interactions
Provide outstanding customer service to callers
Promote positivity and teamwork across the team

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required
Prior healthcare experience preferred, but not required
Ability to critically think through complex problems
Ability to adapt quickly to new procedures
Ability to maintain a sympathetic and calm demeanor with callers
High emotional intelligence
Understanding of social cues
Comfortable working in an office atmosphere
Entry-level candidates may apply
Must be an Ohio resident for remote work eligibility

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plan
Employee assistance program
Paid time off
Paid holidays
Wellness program
Flexible remote work options for Ohio residents after initial training