Scheduling Manager

. Provide overall leadership of multiple teams .

Posted 9/25/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $67,322 - $100,984 per yearWebsite

Key responsibilities & impact

Provide overall leadership of multiple teams
Oversee onboarding, training, and development of Supervisors, Lead Schedulers, and staff
Conduct regular meetings with Supervisors regarding work performance
Direct staff in programmatic operations to ensure accurate scheduling and communication for a great patient experience
Own decision tree Visio for all scheduling workflows
Assist in developing and maintaining job descriptions, posting, and hiring new employees
Manage employee retention, team-centric culture, and morale
Administer progressive corrective action when necessary
Maintain timekeeping for all agents, including payroll approvals, time-off requests, and timecard adjustments
Build and maintain schedules and budgets for the pod
Oversee forecasting and appropriate workforce scheduling for the pod
Ensure access to OSUWMC physicians and services and coordinate/support integrated access services and operations
Manage strategic relationships with partners and data collection/support for service lines and employees

What you’ll need

Minimum of 5 years of experience leading a team in a patient access services environment required
Experience interfacing with clinicians and other health care professionals required
Demonstrated experience of successful leadership and management of large teams
Strong proficiency with Microsoft Office Suite, including Visio
Computer/technology proficiency and knowledge of scheduling applications, care lifecycle, and patient management systems required
Strong verbal, written and presentation skills
Ability to establish trust and cooperation between multiple departments/entities throughout the OSU Wexner Medical Center
Epic systems (scheduling) experience is highly preferred
Advanced Degree preferred

Comp & perks