Scheduling Referral Specialist

Ohio State University Physicians

. Receive outside physician referrals .

Posted 10/23/2026full-timeColumbus • Ohio • United StatesJunior💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing physician referrals and patient chart documentation within EPIC, ensuring accuracy and compliance with HIPAA regulations. Exhibits strong customer service skills and the ability to multitask effectively in a fast-paced healthcare environment.

Highest-signal resume keywords

EPIC CertificationCustomer Service ExperienceHIPAA ComplianceMedical Terminology KnowledgeMultitasking Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electronic Health Record ManagementOrder ProcessingChart Creation and UpdateQuality AssuranceData Categorization and Indexing

Soft Skills

Exceptional Customer Service SkillsExcellent Verbal and Written CommunicationInterpersonal SkillsTeam-Oriented AttitudeIndependent Judgment

Tools & Technologies

EPIC SystemOnline Research ToolsComputer-Based Systems

Certifications & Qualifications

EPIC CertificationAnnual Computer-Based Learnings (CBLs)

Industry Keywords

Healthcare SettingPatient SchedulingReferral ManagementConfidentialityProcess Improvement

About the role

Key responsibilities & impact

Receive outside physician referrals
Review orders and documents and process them in the electronic health record system
Transcribe outside physician referrals accurately and efficiently into EPIC
Use online tools and resources to research information and make accurate decisions
Separate, categorize, and index order documents into patient charts
Answer inbound referral-related calls and provide customer service
Make outbound calls to referring offices to clarify incomplete or unclear orders
Research fax services for order issues and problems
Support Patient Scheduling by ensuring transcribed orders are accurate and thorough
Create new patient charts and update existing charts
Identify and escalate potential duplicate chart issues
Add referring providers to the central physician database
Flag problem orders for further investigation
Process daily emails promptly
Manage referral work folders to meet department service levels
Conduct quality assurance according to department guidelines
Participate in process improvement feedback meetings
Escalate complaints through the established chain of command
Follow assigned schedules and productivity expectations
Perform other duties and special projects as assigned

Requirements

What you’ll need

High school diploma or equivalent required
1–2 years of customer service experience
Exceptional customer service skills, enthusiasm, and compassion
Ability to multitask with multiple applications in a fast-paced, volume-based environment
Excellent verbal and written communication skills
High interpersonal skills and ability to handle sensitive, confidential HIPAA-related situations
Ability to establish trust with patients, physicians, and internal teams
Team-oriented and polite toward customers, vendors, and patients
Ability to use independent judgment to triage clinical issues and determine appropriate actions when appropriate
Must pass EPIC certification training
Must complete annual CBLs (computer-based learnings)
High proficiency with technology and multiple computer-based systems
Experience in a healthcare setting and working knowledge of medical terminology preferred
Travel to satellite locations and clinic sites may be necessary

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plan
Employee assistance program
Paid time off
Holidays
Wellness program