Renewals Account Manager

Oktopost

. Facilitate routine customer meetings and provide post-sale support throughout the partnership .

Posted 10/22/2026full-timeLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success, focusing on client retention, upselling, and cross-selling within a SaaS environment. Strong communication and organizational skills are essential for fostering long-term client relationships and driving value-based partnerships.

Highest-signal resume keywords

Account ManagementCustomer SuccessSaaS ExperienceSalesforce FamiliarityDigital Marketing Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Presentation SkillsVerbal Communication SkillsWritten Communication SkillsStrong Organizational Skills

Industry Keywords

Customer RetentionClient RelationshipsUpsellingCross-SellingCommercial NegotiationTechnical RequestsOktopostSocial Media

About the role

Key responsibilities & impact

Facilitate routine customer meetings and provide post-sale support throughout the partnership
Cultivate strong, long-term client relationships to enhance retention and loyalty
Lead renewal processes for a diverse customer portfolio
Collaborate with Solutions Managers to address clients' technical requests and maximize platform value
Analyze client needs and identify upselling and cross-selling opportunities
Oversee a dedicated portfolio of Oktopost customers
Report to the Account Management Director
Drive long-term retention through value-based partnerships, product expertise, and commercial negotiation

Requirements

What you’ll need

2-4 years of experience in Account Management, Customer Success, Sales Development, or related customer-facing role
Experience working in a SaaS environment is beneficial
Exceptional presentation, verbal, and written communication skills
Strong organizational skills and the ability to thrive under pressure
Familiarity with Salesforce is a plus
Knowledge of the digital marketing and social media world is advantageous

Benefits

Comp & perks

Base salary + commission
Formal learning & development programme
Flexible hybrid setup (3 days in-office, London)
Private healthcare
Company socials
Wellness programs
Flexible vacation day policy
Quarterly Recharge Days
£75 per month expense account
Work with leading B2B brands and a team of top-notch professionals