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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge in enterprise analytics, customer data platforms, and information management, with a strong focus on security, compliance, and operational excellence. Proven ability to lead teams, manage vendor relationships, and develop technology roadmaps aligned with business objectives.
Highest-signal resume keywords
Enterprise Analytics ManagementCustomer Data Platform OversightVendor Relationship ManagementData Governance and ComplianceTeam Leadership and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Application SupportData Pipeline Design and ManagementData Modeling and Diagram DevelopmentPerformance ManagementTechnology Roadmap Development
Soft Skills
Coaching and MentoringIndependent Task ManagementCollaboration with Business Partners
Tools & Technologies
Power BIAlteryxArcGISIBM WatsonXRecordPoint
Certifications & Qualifications
ITILMicrosoft AzureAnalytics CertificationService Management Certification
Industry Keywords
Information GovernanceRecords ManagementRisk ManagementCloud ServicesSaaS
Tech Stack
Tools & technologiesAzureCloudITSM
About the role
Key responsibilities & impact- Lead the team supporting enterprise analytics applications and the Customer Data Platform
- Oversee operation, support, enhancement, and adoption of the Customer Data Platform
- Lead strategy, operations, support, and lifecycle management for enterprise analytics and customer data technologies
- Ensure platforms are secure, reliable, available, and aligned with business and service standards
- Develop and deliver technology roadmaps, enhancements, and continuous improvements
- Manage vendor relationships, licensing, support contracts, renewals, escalations, and technology investments
- Lead, coach, mentor, and develop a team of Data Technology Specialists
- Ensure technologies meet security, privacy, information governance, records management, and regulatory requirements
- Collaborate with business partners, technology teams, vendors, and leaders to align capabilities with business objectives
- Establish and monitor service performance indicators, adoption measures, and platform usage reports
- Support budgeting, forecasting, software license optimization, workforce planning, and resource allocation
- Set goals, allocate work, monitor quality and results, and support recruitment, recognition, promotion, and performance management
Requirements
What you’ll need- University degree in Computer Science, Information Technology, Software Engineering, Data Engineering, Information Systems, or a related discipline
- 7+ years of progressive experience supporting, administering, managing, or leading enterprise data, analytics, customer data, information management, or technology platforms
- Advanced knowledge of enterprise analytics, business intelligence, customer data, information management, and AI-enabled platforms
- Experience with Power BI, Alteryx, ArcGIS, IBM WatsonX, RecordPoint, and Customer Data Platforms
- Knowledge of APIs, cloud services, SaaS, authentication, integration, and interoperability
- Advanced knowledge of enterprise application support, service delivery, platform administration, user enablement, and IT service management
- Knowledge of data quality, metadata, information lifecycles, records management, security, identity and access management, privacy, compliance, and risk
- Experience with governance and audit controls
- Knowledge of product management and experience developing business-aligned technology roadmaps
- Experience collaborating with business, data and analytics, infrastructure, security, architecture, and vendor teams
- Experience leading, coaching, mentoring, and developing technical teams
- Experience with performance management, succession and workforce planning, capability development, employee engagement, and resource allocation
- Experience managing vendors, supplier performance, software licensing, procurement, support agreements, contracts, renewals, budgets, operational expenditures, technology investments, and costs
- Ability to design, build, secure, operate, and monitor scalable data pipelines, data stores, and real-time processing systems
- Ability to develop data models and diagrams and deploy, configure, integrate, and optimize infrastructure and interfaces across physical, virtual, and cloud environments
- Ability to manage technology services and operational support of live applications
- Ability to guide products and services through their full lifecycle and manage production releases
- Ability to investigate complex issues, identify root causes, evaluate options, and make informed decisions
- Ability to work independently, define and delegate tasks, and manage resources
- AGCO Category 1 Gaming Assistant Registration initiated at offer stage; employment is conditional upon obtaining and maintaining this license
- Relevant certifications such as ITIL, Microsoft Azure, analytics, service management, or leadership certifications are an asset
Benefits
Comp & perks- Comprehensive, employer-paid group benefits coverage
- Performance-based variable pay program
- Defined benefit public service pension plan
- Competitive paid time-off provisions
- Professional development support
- Equity, diversity, and inclusion-focused culture
- Employment accommodation in accordance with applicable legislation