Collaborative Planning, Forecasting, Replenishment Analyst

OLIPOP PBC

. Manage day-to-day customer operations in partnership with the Supply Chain Manager .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer operations within a Supply Chain environment, focusing on order management, logistics compliance, and process improvement. Proficient in utilizing CRM platforms and implementing automation tools to enhance operational efficiency.

Highest-signal resume keywords

Customer-Facing Management ExperienceOrder Management ProcessesLogistics Compliance ManagementSix Sigma Lean CertificationCPG Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order-To-Cash ProcessRoot Cause AnalysisSOP DevelopmentInventory ManagementEDI Systems Management

Soft Skills

Transparent CommunicationEmpathetic CommunicationAttention to DetailOrganizational SkillsProblem-Solving

Tools & Technologies

Google WorkspaceSalesforceCRM PlatformsAI ToolsAutomation Tools

Certifications & Qualifications

Six Sigma Lean Certification

Industry Keywords

Supply ChainCPG IndustryLogisticsCustomer OperationsOrder Fulfillment

About the role

Key responsibilities & impact

Manage day-to-day customer operations in partnership with the Supply Chain Manager
Own the end-to-end order stream and drive toward a 95% no-touch order-to-cash process
Partner with Logistics to ensure on-time delivery and truckload consolidation
Manage EDI systems and order management processes
Identify root causes of recurring fulfillment roadblocks and implement scalable solutions
Own the logistics non-compliance and fines process from identification through resolution
Own customer fill rate reporting and drive root-cause investigations and corrective actions
Support onboarding of new customers and deepen relationships with existing accounts
Monitor inventory levels and proactively manage potential inventory cuts
Build scalable SOPs and share knowledge and best practices
Report to the Manager, Supply Chain Customer Service

Requirements

What you’ll need

5–8 years of customer-facing management experience within a Supply Chain environment
Skilled at breaking down complex, ambiguous problems and making sound recommendations
Ability to work independently with minimal oversight
Ability to work effectively across functions in a fast-paced, highly collaborative environment
Ability to adapt quickly, manage multiple priorities, and address issues in real time
Transparent, empathetic communication skills
Strong attention to detail, high ownership mentality, and organizational skills
Proficiency with Google Workspace, Salesforce, and other leading CRM platforms
CPG industry experience preferred
Experience implementing AI and automation tools to improve process efficiency
Six Sigma Lean certification preferred

Benefits

Comp & perks

Fully remote work
IRL offsites
Cross-functional projects
Reasonable accommodations during the application process and employment