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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, SaaS product adoption, and consultative sales, with a strong focus on digital marketing solutions such as Google Ads and PPC. Proven ability to analyze performance metrics and implement retention strategies to drive client success and business growth.
Highest-signal resume keywords
Client Relationship ManagementSaaS Product AdoptionDigital Advertising SolutionsCRM ProficiencyConsultative Sales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Google AdsPPCLocal Services AdsDigital MarketingPerformance Metrics AnalysisClient Retention StrategiesSoftware TrainingAccount ManagementConsultative InsightsUpselling
Soft Skills
Strong Communication SkillsActive ListeningEmpathyCritical ThinkingOrganizational SkillsAdaptabilityTime Management
Tools & Technologies
HubSpotCRM Software
Industry Keywords
SaaSDigital SolutionsCustomer SuccessSmall BusinessMarketing Trends
About the role
Key responsibilities & impact- Maintain a portfolio of 150-175 small business clients as primary point of contact, strategic growth partner, and trusted advisor
- Drive SaaS-first product adoption, software training, and consistent application usage
- Identify upsell and cross-sell opportunities for digital solutions, especially Google Ads, Local Services Ads, and PPC
- Monitor platform usage, login frequency, product engagement data, and performance metrics to identify churn risks
- Implement targeted client retention initiatives
- Provide customer service and support primarily by phone, including up to 25 value-driven outbound calls per day
- Track digital marketing trends, platform updates, and competitive landscapes to provide consultative insights
- Conduct monthly check-ins, gather feedback, address account challenges, and translate advertising results into ROI-driven business value
- Collaborate with SEO, Paid Media, and Product teams to resolve client issues and optimize integrated marketing strategies
Requirements
What you’ll need- Proven track record of cultivating and nurturing client relationships in high-volume, customer-centric roles such as account management or customer success within an agency or software environment
- SaaS-first growth mindset with ability to advocate for technology, drive software adoption, and consult non-technical small business owners on digital workflows
- Commercial acumen and prior upselling or consultative sales experience
- Ability to identify needs and pitch digital advertising solutions such as Google Ads, PPC, and LSA
- Strong conceptual understanding of modern digital marketing, search engine visibility, and evolving digital trends
- Strong oral and written communication skills, active listening, empathy, and ability to translate complex marketing jargon into actionable business insights
- Strong critical thinking, organizational, adaptability, and time-management skills
- CRM proficiency, such as HubSpot
- Passion for entrepreneurship and understanding of local small business owners' challenges and opportunities
- Experience supporting a minimum of 150 accounts is explicitly requested in the application form
- Ability to work Monday to Friday, 8AM-5PM EST
Benefits
Comp & perks- Base salary + monthly bonus based on performance
- Hybrid Environment: Perfect blend between in-office collaboration & WFH
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Mental Health & Wellness plans
- Growth-oriented culture: Join an inclusive, international and innovative team where your contributions make a tangible difference.