Collections Specialist

Olly Olly

. Make 100+ outbound calls daily to clients with delinquent accounts on past-due invoices .

Posted 10/30/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in collections and account resolution, with a strong focus on client retention and conflict resolution. Proficient in managing billing inquiries and implementing repayment plans while maintaining accurate records in relevant tools.

Highest-signal resume keywords

Collections ExperienceCustomer Service SuccessStrong Communication SkillsAttention to DetailExperience with Recurring Billing Models

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ResolutionNegotiationRepayment Plan ImplementationData AccuracyConflict Resolution

Soft Skills

Building RapportOrganizational SkillsAbility to Work IndependentlyAdaptability in Fast-Paced Environments

Tools & Technologies

HubSpotProfitwellStripeInternal Tools

Industry Keywords

Outbound CallsBilling QuestionsPayment IssuesClient RetentionService-Based Businesses

About the role

Key responsibilities & impact

Make 100+ outbound calls daily to clients with delinquent accounts on past-due invoices
Handle inbound calls related to billing questions, payment issues, and cancellations
Contact clients at risk of cancellation, understand their concerns, and offer tailored retention solutions
Negotiate and implement custom repayment plans
Follow established procedures to collect overdue accounts while complying with applicable laws
Maintain accurate records in HubSpot, Profitwell, Stripe, and internal tools
Partner with Account Management and Support to resolve account discrepancies or concerns
Track and report trends in payment issues, customer objections, and process breakdowns
Resolve overdue balances, prevent cancellations, and maintain professional records

Requirements

What you’ll need

3+ years of experience in collections, account resolution, or a similar phone-based customer-facing role
Demonstrated success in customer service, account management, or sales
Strong verbal and written communication skills
Ability to build rapport quickly
Proven ability to retain clients and resolve conflict under pressure
Highly organized with strong attention to detail and data accuracy
Comfortable working independently in a fast-paced, metric-driven environment
Experience working with U.S.-based clients and/or service-based businesses
Familiarity with recurring billing models, Stripe, Profitwell, or HubSpot
Bachelor's degree preferred

Benefits

Comp & perks

Performance bonus: $10K annual bonus, paid out monthly for collecting $55K/month in past-due accounts
Performance bonus: $12K annual bonus, paid out monthly for collecting $65K/month in past-due accounts
15 vacation days
U.S. holidays
Monday–Friday, 8:00 AM – 5:00 PM EST schedule
Collaborative, high-performing team culture
Purpose-driven work supporting small businesses
Career growth opportunities