Customer Business Associate – Grocery

OLLY PBC

. Support sales activity for an assigned portfolio of regional Grocery customers .

Posted 11/3/2026full-timeRemote • United StatesMid-Level💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills to translate data into actionable insights while effectively managing relationships with grocery customers and external partners. Proficient in sales fundamentals and capable of coordinating cross-functional efforts to drive customer success and growth.

Highest-signal resume keywords

Strong Analytical SkillsProficiency In Microsoft ExcelExperience In CPGCustomer Relationship ManagementPresentation Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSales FundamentalsCustomer AnalyticsForecastingTrade PromotionCategory ManagementRetail SalesPromotional PlanningPerformance ReportingProcess Improvement

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsAttention To DetailAdaptability

Tools & Technologies

Microsoft PowerPointCircana/IRINielsenNumeratorRetailer POS

Industry Keywords

Consumer Packaged GoodsGroceryRetailCustomer DevelopmentBrokerage

About the role

Key responsibilities & impact

Support sales activity for an assigned portfolio of regional Grocery customers
Build relationships with retailer contacts, procurement partners, brokers, distributors, and internal stakeholders
Participate in customer meetings, broker business reviews, line reviews, and planning sessions
Coordinate broker connections covering performance, distribution, innovation, promotions, inventory, and customer needs
Escalate customer risks, execution gaps, and opportunities to Grocery sales leadership
Progress toward becoming the primary day-to-day contact for assigned customers and brokers
Analyze customer POS, syndicated, shipment, distribution, assortment, and promotional data
Identify distribution gaps, assortment opportunities, competitive threats, and growth sources
Translate data into insights and recommended actions
Maintain performance reports, dashboards, account trackers, and opportunity files
Develop customer-specific selling stories and presentations
Support preparation and execution of customer meetings, category reviews, line reviews, launches, and promotions
Coordinate inputs from Sales, Category Development, Sales Strategy, Marketing, Supply Chain, Finance, Customer Service, and broker partners
Track decisions, action items, owners, and deadlines
Support customer planning, forecasting, promotional planning, and risks-and-opportunities management
Monitor forecast changes, orders, inventory constraints, and customer impacts
Track innovation from sell-in through launch and post-launch performance
Coordinate item setup, customer forms, product assets, samples, and launch documentation
Identify process gaps and recommend improvements
Contribute to team projects, sales tools, process documentation, and standard operating procedures
Share customer and marketplace learnings with the broader Grocery organization
Develop proficiency in Grocery sales fundamentals and take increasing ownership of assigned regional customers

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant experience preferred
Approximately 0–3 years of experience in sales, retail, customer service, analytics, marketing, or a related field
Interest in Consumer Packaged Goods, health and wellness, retail, or customer development
Strong analytical skills and ability to turn data into a clear recommendation
Strong written and verbal communication skills
Proficiency in Microsoft Excel and PowerPoint
Strong organizational skills, attention to detail, and follow-through
Ability to manage multiple priorities in a fast-paced, remote environment
Ability to work collaboratively across functions and with external partners
Results-oriented, adaptable, curious, and eager to learn
Experience in CPG, Grocery, retail sales, brokerage, category management, or customer analytics preferred
Familiarity with syndicated or retailer data, such as Circana/IRI, Nielsen, Numerator, retailer POS, or comparable tools preferred
Exposure to trade-promotion, forecasting, CRM, or customer-planning systems preferred
Experience preparing presentations or recommendations for customers or senior stakeholders preferred
Experience coordinating work with brokers, distributors, vendors, or other external partners preferred
Candidates must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

100% of the premiums paid for employee-only medical, dental + orthodontics, and vision insurance
4 weeks PTO
Paid holidays
12 Mental Health Days per year
100% paid parental leave
Fertility + Adoption Benefits
Annual Bonus
401(k) plan with Employer Match
Hybrid Work stipend
Wellness stipend
Cell Phone stipend
Free product
Opportunity to work with an intelligent, inspiring, and extraordinarily fun team