IT Field Service Technician – Permanent Contract – Full-Time

Omexom

. First point of contact for colleagues and handling incidents in 1st- and, in some cases, 2nd-level support .

Posted 9/24/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including hardware and software installation, configuration, and troubleshooting. Proficient in using ticketing systems like Jira and knowledgeable in network protocols and security compliance.

Highest-signal resume keywords

IT SupportWindows 10/11Microsoft 365Active DirectoryJira Ticketing System

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SupportHardware DiagnosticsTCP/IPDHCPDNSVLANsPowerShellWiresharkServer AdministrationIT Hardware Setup

Soft Skills

Strong Service OrientationExcellent Communication SkillsFriendly MannerResilienceIndependent Approach

Tools & Technologies

JiraRemote Support ToolsPresentation SolutionsNotebooksPCsPrintersMonitorsDocking Stations

Certifications & Qualifications

IT Specialist for System IntegrationClass B Driver’s License

Industry Keywords

IT Onsite ServiceField ServiceSecurity ComplianceHardware RefreshSoftware Deployment

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

First point of contact for colleagues and handling incidents in 1st- and, in some cases, 2nd-level support
Supporting users with the use of hardware and software
Documenting all activities in the Jira ticketing system
Analyzing and resolving issues in client, network, and workplace environments
Installing, configuring, and replacing notebooks, PCs, printers, monitors, docking stations, and presentation solutions
Carrying out workplace relocations and hardware and software rollouts, including hardware refreshes, software deployment, and imaging
Supporting network-related tasks
Coordinating external service providers when required
Working closely with IT colleagues
Ensuring compliance with security and compliance requirements
Participating in the daily IT service duty rotation

Requirements

What you’ll need

Completed IT training, for example as an IT specialist for system integration, or an equivalent qualification
Relevant professional experience in IT onsite or field service is also welcome
Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
Initial experience in server administration is desirable
Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware
Confident use of ticketing systems, such as Jira, and remote support tools
Basic knowledge of TCP/IP, DHCP, DNS, and VLANs
Initial experience with PowerShell, Wireshark, or the OSI model is desirable
Class B driver’s license
Willingness to occasionally work at additional locations
Strong service and solution orientation, along with enthusiasm for direct user interaction
Independent, structured, and reliable approach to work
Excellent communication skills, a friendly manner, and resilience
Very good written and spoken German (C1)
Interest in new IT technologies and personal development
Willingness to undergo a security clearance as part of the hiring process

Benefits

Comp & perks

Collective bargaining agreement with annual special payments
30 days of annual leave
Mobile working
Flexible working hours
Company car for private use
Share program with discounted purchase terms and free shares
Employee referral program with a bonus of up to €3,000
Company bike leasing
Fitness center subsidies
Childcare allowance
Pension and health benefits
Eyewear allowance
Corporate benefits program with discounts
Structured onboarding, professional development, and long-term career prospects
Innovative projects with varied responsibilities and a modern working environment
Highest standards of workplace safety through clear standards and training