IT Field Service Technician – Permanent Contract, Full-Time

Omexom

. Act as the first point of contact for colleagues and handle incidents in 1st- and, in some cases, 2nd-level support .

Posted 10/12/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including hardware and software installation, configuration, and troubleshooting. Proficient in using ticketing systems like Jira and ensuring compliance with security and regulatory standards.

Highest-signal resume keywords

IT SupportWindows 10/11Microsoft 365Active DirectoryJira Ticketing System

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client SupportHardware DiagnosticsTCP/IPDHCPDNSVLANsPowerShellWiresharkServer AdministrationIT Hardware Setup

Soft Skills

Service OrientationCommunication SkillsIndependent WorkingStructured Working StyleResilience

Tools & Technologies

JiraRemote Support ToolsPresentation SolutionsNotebooksPCsPrintersMonitorsDocking Stations

Certifications & Qualifications

IT Specialist for Systems IntegrationClass B Driving Licence

Industry Keywords

IT ServiceField ServiceSecurity ClearanceHardware RefreshSoftware Distribution

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Act as the first point of contact for colleagues and handle incidents in 1st- and, in some cases, 2nd-level support
Support users with the use of hardware and software
Document all activities in the Jira ticketing system
Analyze and resolve incidents in client, network, and workplace environments
Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation solutions
Carry out workplace relocations and hardware and software rollouts, including hardware refreshes, software distribution, and imaging
Support network-related tasks
Coordinate external service providers as required
Work closely with IT colleagues
Ensure compliance with security and regulatory requirements
Participate in the daily IT service duty rotation

Requirements

What you’ll need

Completed IT training, such as an apprenticeship as an IT Specialist for Systems Integration, or an equivalent qualification
Relevant professional experience in IT onsite or field service is also welcome
Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
Initial experience in server administration is an advantage
Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware
Confident use of ticketing systems such as Jira and remote support tools
Basic knowledge of TCP/IP, DHCP, DNS, and VLANs
Initial experience with PowerShell, Wireshark, or the OSI model is an advantage
Class B driving licence
Willingness to work occasionally at additional locations
Strong service and solution orientation, with a genuine interest in direct user interaction
Independent, structured, and reliable working style
Excellent communication skills, a friendly manner, and resilience
Very good written and spoken German at C1 level
Interest in new IT technologies and personal development
Willingness to undergo a security clearance as part of the hiring process

Benefits

Comp & perks

Collective agreement with annual special payments
30 days of annual leave
Remote working options
Flexible working hours
Company car for private use
Share program with discounted terms and free shares
Employee referral program with a bonus of up to €3,000
Bike leasing program
Fitness center subsidies
Childcare allowance
Pension and health benefits
Eyewear allowance
Corporate benefits program
Structured onboarding, professional development, and long-term career prospects
Innovative projects with varied responsibilities and a modern working environment
Sustainable projects and active climate protection
Workplace safety supported by clear standards and training