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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including incident resolution, hardware installation, and user assistance, while ensuring compliance with security requirements. Proficient in using ticketing systems and possesses strong communication skills in both English and German.
Highest-signal resume keywords
IT SupportWindows 10/11Microsoft 365Jira Ticketing SystemBasic Networking Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionHardware DiagnosticsClient SupportServer AdministrationPowerShellWiresharkTCP/IPDHCPDNSVLANs
Soft Skills
Service-Oriented ApproachStrong Communication SkillsReliabilityFriendlinessResilience
Tools & Technologies
JiraRemote Support ToolsActive Directory
Certifications & Qualifications
IT Specialist for Systems IntegrationClass B Driver's License
Industry Keywords
IT Service TechnicianHardware RolloutsSoftware DistributionWorkplace RelocationsSecurity Compliance
Tech Stack
Tools & technologiesDNSTCP/IP
About the role
Key responsibilities & impact- Handle incidents in 1st- and, in some cases, 2nd-level support as the first point of contact
- Assist users with the operation of hardware and software
- Document all activities in the Jira ticketing system
- Analyze and resolve incidents in client, network, and workplace environments
- Install, configure, and replace laptops, PCs, printers, monitors, docking stations, and presentation solutions
- Carry out workplace relocations and hardware and software rollouts, including hardware refreshes, software distribution, and imaging
- Assist with network-related tasks
- Coordinate external service providers as needed
- Work closely with IT colleagues
- Ensure compliance with security and compliance requirements
- Participate in the daily IT service desk rotation
Requirements
What you’ll need- Completed IT training, e.g., as an IT Specialist for Systems Integration, or an equivalent qualification
- Alternatively, relevant professional experience in IT onsite or field service, e.g., as an IT Service Technician
- Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
- Initial experience in server administration is an advantage
- Experience in client support and hardware diagnostics
- Experience replacing and setting up IT hardware
- Proficiency with ticketing systems such as Jira and remote support tools
- Basic networking knowledge of TCP/IP, DHCP, DNS, and VLANs
- Initial experience with PowerShell, Wireshark, or the OSI model is an advantage
- Class B driver's license
- Willingness to occasionally work at other locations
- Service- and solution-oriented approach, with a genuine interest in direct user support
- Independent, structured, and reliable working style
- Strong communication skills, friendliness, and resilience
- Very good written and spoken German (C1)
- Interest in new IT technologies and professional development
- Security clearance as part of the hiring process
Benefits
Comp & perks- Collective bargaining agreement with annual special payments
- 30 days of vacation
- Mobile working
- Flexible working hours
- Company car for private use
- Share program with preferential conditions and free shares
- Employee referral program with a bonus of up to €3,000
- Bike leasing
- Fitness studio subsidies
- Childcare allowance
- Retirement and health benefits
- Eyewear allowance
- Corporate benefits program
- Structured onboarding, professional development, and long-term career prospects
- Innovative projects in a modern working environment
- Sustainable projects and active climate protection
- Occupational safety supported by standards and training