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Omexom

IT Field Service Technician, Permanent Contract, Full-Time

Omexom

. Serve as the first point of contact for colleagues and handle incidents in 1st- and, in some cases, 2nd-level support .

Posted 10/26/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including hardware and software troubleshooting, client support, and network-related tasks. Proficient in using ticketing systems and ensuring compliance with security and regulatory requirements.

Highest-signal resume keywords
Windows 10/11 ProficiencyMicrosoft 365 KnowledgeActive Directory ManagementClient Support ExperienceBasic Networking Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT SupportHardware DiagnosticsSoftware InstallationServer AdministrationPowerShellTCP/IPDHCPDNSVLANsJira
Soft Skills
Service-Oriented MindsetExcellent Communication SkillsReliabilityFriendlinessResilience
Tools & Technologies
Jira Ticketing SystemRemote Support ToolsWireshark
Certifications & Qualifications
IT Specialist TrainingClass B Driver's License
Industry Keywords
IT SupportField ServiceHardware RolloutsSecurity ComplianceRegulatory Requirements

Tech Stack

Tools & technologies
DNSTCP/IP

About the role

Key responsibilities & impact
  • Serve as the first point of contact for colleagues and handle incidents in 1st- and, in some cases, 2nd-level support
  • Support users with hardware and software issues
  • Document all activities in the Jira ticketing system
  • Analyze and resolve issues in client, network, and workplace environments
  • Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation solutions
  • Carry out workplace relocations and hardware and software rollouts, including hardware refreshes, software distribution, and imaging
  • Provide support with network-related tasks
  • Coordinate external service providers as needed
  • Work closely with IT colleagues
  • Ensure compliance with security and regulatory requirements
  • Participate in the daily IT service duty rotation

Requirements

What you’ll need
  • Completed IT training, such as training as an IT specialist for system integration, or an equivalent qualification
  • Alternatively, relevant professional experience in IT onsite or field service
  • Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
  • Initial experience in server administration is a plus
  • Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware
  • Confident use of ticketing systems such as Jira and remote support tools
  • Basic networking knowledge of TCP/IP, DHCP, DNS, and VLANs
  • Initial experience with PowerShell, Wireshark, or the OSI model is a plus
  • Class B driver's license
  • Willingness to occasionally work at additional locations
  • Strong service and solution-oriented mindset
  • Independent, structured, and reliable working style
  • Excellent communication skills, friendliness, and resilience
  • Very good written and spoken German at C1 level
  • Interest in new IT technologies and professional development
  • Willingness to undergo a security screening as part of the hiring process

Benefits

Comp & perks
  • Collective agreement with annual special payments
  • 30 vacation days to support a healthy work-life balance
  • Remote work options for better compatibility between work and personal life
  • Flexible working hours for greater freedom in your daily routine
  • Company car for private use
  • Employee stock program with discounted terms and free shares
  • Employee referral program with a bonus of up to €3,000
  • Bike leasing
  • Fitness studio subsidies
  • Childcare allowance
  • Pension and health benefits
  • Eyeglasses allowance
  • Corporate benefits program with exclusive discounts
  • Structured onboarding, professional development, and long-term prospects
  • Innovative projects with varied responsibilities and a modern working environment
  • Sustainable projects and active climate protection initiatives
  • Occupational safety supported by standards and training