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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer retention strategies and effective communication, leveraging knowledge of the retail sector and ERP systems to enhance customer satisfaction and operational efficiency.
Highest-signal resume keywords
Customer RetentionERP SystemsCommunication SkillsProblem-Solving MindsetNegotiation Techniques
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail SolutionsSales ProcessesInventory ManagementPurchasing ProcessesPoint-Of-Sale (POS) SystemsFinancial Processes
Soft Skills
Excellent Listening SkillsAgilityResiliencePersuasion TechniquesConflict Resolution
Tools & Technologies
Business Management SystemsCustomer Service Tools
Industry Keywords
Retail SectorOperational DynamicsCustomer NeedsOmie Ecosystem
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Handle cancellation requests through phone, chat, WhatsApp, and email channels.
- Work to reverse these requests by resolving issues, managing expectations, answering questions, and addressing conflicts.
- Propose retention plans and initiatives aimed at keeping customers active in the customer base.
- Suggest improvements to customer service tools, processes, and channels.
- Participate in training sessions and performance review meetings.
- Create action plans.
Requirements
What you’ll need- Experience in or knowledge of the retail sector and its operational dynamics.
- Business acumen to connect customer needs with solutions offered by the Omie Ecosystem.
- Experience with ERP systems, business management systems, or retail solutions.
- Knowledge of sales, inventory, purchasing, point-of-sale (POS), and financial processes.
- Excellent communication skills.
- Knowledge of persuasion and negotiation techniques.
- Strong argumentation and communication skills.
- Excellent listening skills and an active-listening approach.
- Agility and a problem-solving mindset.
- Resilience to work in a dynamic environment.
- Previous experience in customer retention and/or sales.
Benefits
Comp & perks- Dental Plan | Amil Dental
- Health Plan | Bradesco Saúde
- Mental Health Platform
- Telemedicine Platform
- Life Insurance | Prudential
- Pharmacy Benefit
- Gym Allowance
- Birthday Day Off
- Flexible Meal Voucher
- Home Office Allowance
- Childcare Assistance
- Transportation Voucher and Company Shuttle
- Discount Platform (Allya, SwileShop, and Dell)
- Educational Benefits
- Travel Benefits
- Pet Health Plan
- SESC Benefits
- Profit-Sharing Program (PPRL)