Junior CS Implementation Analyst – Omie ERP

Omie

. Conduct 4 to 5 online training sessions per day for clients with diverse profiles, ensuring the implementation of 15–20 clients per month .

Posted 10/6/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and ERP implementation, with a strong focus on training delivery, project management, and client engagement. Proficient in analyzing metrics and ensuring customer satisfaction through structured onboarding and consultative support.

Highest-signal resume keywords

Customer Success ManagementERP ImplementationTraining DeliveryProject ManagementCRM Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ERP FundamentalsB2B Software ImplementationAnalytical MindsetProject Management ToolsFinancial Processes KnowledgeTax Legislation KnowledgeSaaS Market ExperienceKPI InterpretationConsultative ApproachOKR Experience

Soft Skills

Clear CommunicationProactive Problem SolvingEmotional IntelligenceOrganizational SkillsRelationship Building

Tools & Technologies

CRM ToolsAgile Methodologies

Certifications & Qualifications

Customer Success CertificationProject Management CertificationERP Certification

Industry Keywords

Customer EngagementImplementation ProcessesTraining SessionsClient OnboardingConsulting

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Conduct 4 to 5 online training sessions per day for clients with diverse profiles, ensuring the implementation of 15–20 clients per month
Lead the structured onboarding of new clients, from the initial assessment through system activation
Map client processes, ensuring alignment with the ERP and management best practices
Provide guidance and consultative support for the platform’s initial parameterization and configuration
Conduct regular follow-ups to ensure client engagement
Develop and deliver training for different user profiles, ensuring clarity, effective instruction, and user independence when working with the platform’s features
Create and track implementation schedules, conducting training sessions and alignment meetings with clients
Identify risks, bottlenecks, and dependencies, proposing course corrections and practical solutions to maintain project progress
Record all stages, decisions, progress, and next steps in the CRM, ensuring traceability and delivery quality
Monitor activation, engagement, and customer success metrics, taking data-driven action to ensure customers achieve first value
Collaborate closely with the Sales, Product, Support, and Customer Success teams, ensuring smooth handoffs and continuity throughout the customer journey
Gather structured feedback on the customer experience and contribute to continuous improvements in implementation processes

Requirements

What you’ll need

Bachelor’s degree completed or in progress, preferably in Business Administration, Accounting, Economics, or Information Technology-related fields
Basic knowledge of administrative and financial processes, including accounts payable/receivable, billing, and cash flow
Experience in Customer Success implementing complex B2B software, preferably ERP, POS, or similar systems
Ability to deliver training and communicate clearly and effectively with users at different levels of maturity
Experience managing a customer portfolio, keeping the CRM up to date, recording feedback, and ensuring the scheduling of subsequent training sessions
Ability to manage projects with defined schedules, regular follow-up rituals, and scope control
Analytical mindset and ability to interpret implementation metrics and KPIs
Strong organizational skills, discipline, and ability to maintain structured documentation
Proactive, collaborative, and results-oriented profile
Knowledge of ERP fundamentals and its main modules
Basic knowledge of Brazilian tax legislation, including taxes, fiscal documents, and primary and ancillary tax obligations
Previous experience in consulting or a consultative technology role
Basic knowledge of tax operations and accounting routines
Experience in the SaaS market, especially with ERP systems
Experience implementing solutions for enterprise accounts or highly complex projects
Knowledge of agile methodologies and project management tools
Fluency in English and/or Spanish to deliver training and provide customer support
Certifications related to Customer Success, Project Management, or ERP
Knowledge of CRM tools
High energy and proactivity
Clear, objective, and effective communication
Ability to build and maintain relationships of trust with customers
Excellence in expectation management and handling difficult conversations
Emotional intelligence and empathy when working with different customer profiles and stages of the journey
Exceptional organization, attention to detail, and ability to prioritize multiple demands
Logical reasoning and a data-driven mindset
Ease in facilitating follow-up rituals and structured meetings
Ability to work under pressure while maintaining quality and clarity in deliverables
Proactivity and motivation to solve problems
Consultative approach and willingness to guide customers in ERP best practices
Experience working with targets and OKRs
Affinity with structured routines

Benefits

Comp & perks

Dental Plan | Amil Dental
Health Plan | Bradesco Saúde
Mental Health Platform
Telemedicine Platform
Life Insurance | Prudential
Pharmacy Benefit
Gym Allowance
Birthday Day Off
Flexible Meal Voucher
Home Office Allowance
Childcare Assistance
Transportation Voucher and Company Shuttle
Discount Platform (Allya, SwileShop, and Dell)
Educational Benefits
Travel Benefits
Pet Health Plan
SESC Benefits
Profit-Sharing and Results Program (PPRR)