Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Omie

Junior Technical Support Analyst

Omie

. Provide Level 1 and Level 2 support to internal users .

Posted 10/2/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Level 1 and Level 2 support, with a focus on delivering a human-centered support experience. Proficient in conducting technical training and collaborating with internal departments to enhance customer guidance.

Highest-signal resume keywords
Level 1 SupportLevel 2 SupportTechnical TrainingCustomer-Facing SupportITIL Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Information SystemsComputer ScienceComputer EngineeringSystems AnalysisDevelopment
Soft Skills
Consultative ApproachCollaborationCommunication
Industry Keywords
ITILCOBIT

About the role

Key responsibilities & impact
  • Provide Level 1 and Level 2 support to internal users
  • Answer questions and provide guidance on the use of various systems
  • Conduct technical training for internal teams
  • Collaborate with Omie’s internal departments to clarify questions and provide customers with accurate guidance
  • Take a consultative approach and deliver a human-centered support experience

Requirements

What you’ll need
  • Completed or ongoing degree in Information Systems, Computer Science, Computer Engineering, Systems Analysis and Development, or a related field
  • Knowledge of ITIL
  • Knowledge of COBIT (preferred)
  • Experience or knowledge in customer-facing support

Benefits

Comp & perks
  • Dental Plan | Amil Dental
  • Health Plan | Bradesco Saúde
  • Mental Health Platform
  • Telemedicine Platform
  • Life Insurance | Prudential
  • Pharmacy Benefit
  • Fitness Allowance
  • Birthday Day Off
  • Flexible Meal Voucher
  • Home Office Allowance
  • Childcare Assistance
  • Transportation Voucher and Company Shuttle
  • Discount Platform (Allya, SwileShop, and Dell)
  • Educational Benefits
  • Travel Benefits
  • Pet Health Plan
  • SESC Benefits
  • Profit-Sharing Program (PPRL)