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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing Health Scores and customer health metrics to develop effective churn-prevention strategies. Possesses strong problem-solving abilities and communication skills to guide customers through challenges while collaborating with cross-functional teams.
Highest-signal resume keywords
Health Score AnalysisChurn Prevention StrategiesData InterpretationA/B TestingCustomer Portfolio Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisCustomer Health MetricsExperimentationChurn Risk AnalysisRapid Testing
Soft Skills
Problem-SolvingStrong CommunicationInvestigative MindsetAgilityOwnership Mindset
Industry Keywords
SaaSCustomer EngagementCustomer FeedbackCustomer SupportCustomer Segmentation
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Work with customers showing risk signals to understand what is happening, why it is happening, and how to change the situation
- Work with Health Score data, usage behavior, and direct customer contact to create, test, and validate churn-prevention and ERP adoption strategies
- Analyze Health Score, usage, engagement, and churn risk signals
- Investigate the causes of friction through data analysis and direct customer contact
- Create and run rapid tests across customer segments, tracking results and learnings
- Take a hands-on approach to resolving identified issues
- Identify patterns in customer feedback and turn them into insights and action plans
- Collaborate with Product, Support, and other teams to resolve recurring root causes
- Document learnings and help turn successful tests into scalable processes
Requirements
What you’ll need- Experience working with Health Scores and customer health metrics
- Investigative mindset and strong problem-solving skills
- Comfortable working with large customer datasets and rapidly changing scenarios
- Ability to interpret data without losing sight of the qualitative customer perspective
- Agility to test hypotheses, learn, and change direction when necessary
- Strong communication skills and the ability to guide customers through challenging situations
- Ownership mindset: when you identify a problem, you pursue ways to solve it
- Experience in SaaS companies is a plus
- Experience with experimentation, A/B testing, or pilot development is a plus
- Experience managing high-volume customer portfolios is a plus
Benefits
Comp & perks- Dental Plan | Amil Dental
- Health Plan | Bradesco Saúde
- Mental Health Platform
- Telemedicine Platform
- Life Insurance | Prudential
- Pharmacy Benefit
- Fitness Allowance
- Birthday Day Off
- Flexible Meal Voucher
- Home Office Allowance
- Childcare Assistance
- Transportation Voucher and Company Shuttle
- Discount Platform (Allya, SwileShop, and Dell)
- Educational Benefits
- Travel Benefits
- Pet Health Plan
- SESC Benefits
- Long-Term Profit-Sharing Program (PPRL)