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About the role
Key responsibilities & impact- Provide customer support via chat, phone, and email to accounting firms, business owners, and clients using the system
- Answer questions and provide guidance on system usage in accordance with current accounting standards and tax legislation
- Collaborate with Omie’s internal teams to clarify questions and provide accurate guidance to our customers
- Take a consultative approach and deliver a personalized, human-centered support experience for everyone
Requirements
What you’ll need- Currently pursuing a degree in Accounting or Financial Management
- Available to complete a one- to two-year internship
- Strong verbal and written communication skills, with clarity, empathy, and ease in dealing directly with the public
- Proactivity and initiative, with a willingness to seek solutions and learn continuously
- Attention to detail and strong organizational skills, with accuracy in handling numbers, data, and deadlines
- Problem-solving orientation and an ethical approach to handling confidential information
Benefits
Comp & perks- Mental Health Platform
- Telemedicine Platform
- Life Insurance | Prudential
- Pharmacy Benefit
- Fitness Allowance
- Birthday Day Off
- Flexible Meal Voucher
- Home Office Allowance
- Transportation Voucher and Company Shuttle
- Discount Platform (Allya, SwileShop, and Dell)
- Educational Benefits
- Travel Benefits
- Pet Health Insurance
- SESC Benefits