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IT Support Administrator
Omilia - Conversational Intelligence. Own assigned IT systems administration tasks, including user account management, access provisioning, and SaaS platform configuration .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT systems administration, including user account management, SaaS platform configuration, and identity management. Proficient in IT security frameworks and IT service management processes, with a strong focus on operational efficiency and compliance.
Highest-signal resume keywords
IT Systems AdministrationIdentity Management PlatformsSaaS Application ManagementIT Service Management (ITSM)Endpoint Security
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Account ManagementSaaS Platform ConfigurationWindows AdministrationMacOS AdministrationMDM/EMM SolutionsPatch ManagementIT DocumentationITIL ProcessesAccess ProvisioningSystems Monitoring
Soft Skills
Attention to DetailGood Communication SkillsOrganisedProcess-DrivenProactive Problem Solving
Tools & Technologies
Google WorkspaceMicrosoft 365OktaJamfIntune
Certifications & Qualifications
ITIL FoundationCompTIA Network+Microsoft Systems AdministrationGoogle Systems Administration
Industry Keywords
IT Security FrameworksEndpoint ProtectionIT SupportCompliance Evidence CollectionIT Operations Workflows
Tech Stack
Tools & technologiesAzureITSMJamfLinuxMacOS
About the role
Key responsibilities & impact- Own assigned IT systems administration tasks, including user account management, access provisioning, and SaaS platform configuration
- Resolve IT support requests within SLA and maintain accurate IT documentation
- Monitor systems health, patch compliance, and endpoint security
- Contribute to IT process documentation and continuous improvement of IT operations workflows
- Administer identity and access management systems, including user account creation, SSO configuration, and access reviews
- Manage SaaS applications including Google Workspace, Microsoft 365, Okta, and collaboration tools
- Handle IT support escalations from Tier 1 and troubleshoot complex hardware/software issues
- Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies
- Manage IT asset lifecycle, including procurement tracking, provisioning, maintenance, and disposal
- Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles
- Support IT security audits and contribute to compliance evidence collection
- Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives
Requirements
What you’ll need- 3–5 years of IT administration or systems administration experience
- Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace)
- Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management
- Proficiency in Windows and macOS administration; basic Linux skills are advantageous
- Familiarity with IT security frameworks, endpoint protection, and patch management
- Experience with IT service management (ITSM) tools and ITIL processes
- Strong attention to detail in systems configuration and documentation
- Good communication skills for both technical peers and end-user audiences
- Organised and process-driven; able to manage multiple systems responsibilities concurrently
- Proactive in identifying operational gaps and proposing improvements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications are nice to have
Benefits
Comp & perks- Fixed compensation
- Long-term employment with the working days vacation
- Development in professional growth (courses, training, etc)
- Being part of successful cutting-edge technology products that are making a global impact in the service industry
- Proficient and fun-to-work-with colleagues
- Apple gear
- Equal opportunity and diverse, inclusive workplace