Project Manager

Omilia - Conversational Intelligence

. Own end-to-end delivery of implementation projects on time, within scope, and within budget .

Posted 9/17/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end project delivery, including scope definition, resource allocation, and stakeholder communication. Proficient in utilizing PMO processes and tools to ensure successful implementation of AI projects while maintaining strong client relationships.

Highest-signal resume keywords

Project ManagementStakeholder CommunicationResource AllocationPMO ProcessesConversational AI Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Scope DefinitionRisk ManagementProject PlanningRequirements GatheringTask Sequencing

Soft Skills

Organisational SkillsAttention to DetailMultitasking AbilityResiliencePositive Attitude

Tools & Technologies

JiraMS ProjectSmartsheet

Certifications & Qualifications

PMPPRINCE2AgileScrum

Industry Keywords

Conversational AIIVRCCaaSBankingInsuranceUtilities

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own end-to-end delivery of implementation projects on time, within scope, and within budget
Manage organisational and stakeholder change across client, partner, and internal teams during agentic AI deployments
Manage project risks and establish, contribute to, and execute PMO processes and governance standards
Own resource allocation and changes to project scope, schedule, or cost
Provide functional delivery leadership, mentoring, prioritisation, and day-to-day coordination to cross-functional implementation teams without formal hierarchical management authority
Define project scope and objectives with stakeholders and assess project feasibility
Develop and maintain detailed project plans and track progress against milestones
Manage relationships with clients, partners, third-party vendors, and project stakeholders
Maintain project documentation, including plans, status reports, and RAID logs
Contribute to and monitor product enhancement requests arising from project requirements
Understand technical tasks sufficiently to plan, sequence, challenge estimates, track task-level progress, and identify slippage early
Support requirements and design processes, including gathering, clarifying, validating, and translating technical and functional requirements into implementable specifications

Requirements

What you’ll need

Bachelor's degree in Business Management, Engineering, or equivalent work experience
Solid organisational skills, including attention to detail and multitasking ability
Ability to work independently and as part of a team
Excellent written and oral communication skills in English, Portuguese, and Spanish
Excellent client-facing and internal stakeholder communication skills
Experience creating detailed reports and delivering presentations
Resilient, positive attitude and comfort operating under pressure and challenge
PMP, PRINCE2, or Agile/Scrum certification (nice to have)
Experience managing conversational AI, IVR, or CCaaS implementation projects (nice to have)
Experience delivering projects for enterprise clients in banking, insurance, or utilities (nice to have)
Familiarity with PMO tooling such as Jira, MS Project, or Smartsheet (nice to have)

Benefits

Comp & perks

Fixed compensation
Long-term employment with working days vacation
Professional growth through courses and training
Opportunity to work on successful cutting-edge technology products making a global impact in the service industry
Proficient and fun-to-work-with colleagues
Apple gear
Equal opportunity and commitment to a diverse and inclusive workplace