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Senior Conversational AI Delivery Engineer
Omilia - Conversational Intelligence. Design, configure, and deploy end-to-end conversational AI (IVR / IVA) solutions on the Omilia OCP platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and deploying conversational AI solutions, particularly on the Omilia OCP platform, while integrating GenAI capabilities and managing contact center infrastructure. Proven ability to translate business requirements into technical architectures and maintain strong client relationships throughout project lifecycles.
Highest-signal resume keywords
Conversational AI Solution DeliveryOmilia OCP Platform ExpertiseVUI / Voice Dialog DesignGenAI Integration ExperiencePython or Node.js Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Conversational AIIVRIVAVUI DesignGenAI CapabilitiesPythonNode.jsASR and NLU KnowledgeBot AnalyticsOmnichannel API Integration
Soft Skills
Analytical SkillsProblem-SolvingClear CommunicationClient Relationship ManagementCollaboration
Tools & Technologies
Omilia OCPCognigyKore.aiGoogle CCAINuanceAmazon LexLLM APIsRAG PipelinesSIPCTI
Certifications & Qualifications
Vendor Professional Certification
Industry Keywords
Contact Center InfrastructureCX DesignTelephonyAI Quality MonitoringSolution Optimization
Tech Stack
Tools & technologiesJavaScriptNode.jsPython
About the role
Key responsibilities & impact- Design, configure, and deploy end-to-end conversational AI (IVR / IVA) solutions on the Omilia OCP platform
- Build agentic workflows blended with traditional NLU modelling and omnichannel integrations
- Integrate GenAI capabilities into production deployments, including RAG pipelines, embedding search, and LLM prompt engineering
- Manage contact centre infrastructure integrations including IVR, SIP, CTI, and omnichannel APIs
- Own technical delivery quality from design through go-live and hypercare
- Serve as the primary technical point of contact for assigned client engagements
- Translate business requirements into technical architectures and CX designs
- Maintain trusted relationships with customers and partners throughout the project lifecycle
- Identify and manage delivery risks, escalate complex technical issues, and drive resolution
- Provide technical guidance and mentorship to junior engineers
- Contribute to delivery accelerators, tooling, reusable solution components, and best-practice documentation
- Research conversational AI, agentic frameworks, and GenAI tooling
- Collaborate across Solution Delivery, Product, Platform, R&D, Sales, Pre-Sales, and Certified Partners
Requirements
What you’ll need- 5+ years of hands-on experience delivering conversational AI, IVR, or IVA solutions in enterprise environments, with significant time on the voice / telephony channel
- Proven delivery track record with at least one major conversational AI platform: Omilia OCP, Cognigy, Kore.ai, Google CCAI, Nuance, Amazon Lex, or equivalent
- Hands-on VUI / voice dialog design: prompt and call-flow design, disambiguation, confirmation strategy, and error-recovery / retry handling for spoken interactions
- Working knowledge of ASR and NLU behaviour under telephony conditions: narrowband (8 kHz) audio, barge-in, DTMF fallback, confidence thresholds, and grammar / word-boosting for difficult inputs such as names, addresses, and alphanumerics
- Practical experience integrating GenAI/LLM capabilities into production systems: RAG, embeddings, prompt engineering, LLM APIs (OpenAI, Gemini, Claude, etc.)
- Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting
- Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations
- Experience with bot analytics, AI quality monitoring, and solution optimization tooling; working understanding of containment rate and CSAT
- Ability to lead technical client conversations and translate complex requirements into implementation plans
- Ability to act as a trusted advisor to customers and navigate delivery challenges
- Strong analytical and problem-solving skills
- Clear communication of technical concepts to technical peers and business stakeholders
- Ability to collaborate across delivery, product, sales, and platform teams
- Ability to manage multiple concurrent engagements
- Excellent written and spoken English
- Vendor Professional Certification, AI hackathon/community participation, Omilia product familiarity, relevant domain experience, and bot analytics exposure are nice to have, not required
Benefits
Comp & perks- Fixed compensation
- Long-term employment with the working days vacation
- Development in professional growth (courses, training, etc)
- Being part of successful cutting-edge technology products that are making a global impact in the service industry
- Proficient and fun-to-work-with colleagues
- Apple gear
- Equal opportunity and diverse, inclusive workplace